It took a while for the folks there to return my call but when they did everyone appeared to be efficient and ready to gain a new customer. We had a pool that had been closed since last summer. We purchased the home as a foreclosure and knew the pool needed work. Nikki mentioned to us that they have a contractual service where you can be on their weekly schedule and pay a monthly service fee where they come out weekly and do maintenance, cleaning, etc to the pool as well as open and close it for you at the change of seasons. We were excited for this service. Terry and another pool assistant came out to our house and looked at our pool. They told us that we would need a replacement liner totaling about $3000.00 or maybe we could get by this year with a patch on the one damaged spot and just not fill the pool to capacity. We agreed. Terry and his staff was supposed to call us this past Monday, May 18 but never called back to get us officially on the schedule. My wife had to call them today to see why no one bothered to call us. Nikki tells my wife that this year they will not be able to add us to the contract services because our pool would need additional work they're not able to provide, BUT Nikki had no problem offering their services to install our new liner. I'm confused as to why you have time to install a new liner for us but don't have time to open and treat our pool, and do weekly maintenance like every other customer on the weekly contracted services?!?! I'm not sure what the deal is, but I will never call Integrity pool and spas ever again for any services. They cannot do anything for me and my family related to our pool and hot tub. We will find another vendor to work with. It's sad because despite all the horrible reviews here on Angie's List and Yelp and word of mouth, I decided to go out on a limb and decide to give you my business. Reviews stated that Integrity pools never return phone calls, never show up to appointments and basically never keep their word. How the h*** can you maintain a business like that? I guess that why there have a one star rating on Yelp and. C average with Angie's List. Never again will I do so. Thanks for nothing. Y'all need to shape up, QUICKLY!