Richmond Pond Installation

We paid approximately $5,000 for Ashland Berry Farm to install a pond with a water fall and natural filter in our yard. Initially we were very happy with the way the pond installation proceeded. The pond looks very nice. However, when we had a problem with the lights that they installed, they refused to speak to us. We called and received no response. When we went to the Farm, the manager refused to come out of the office to speak with us and had another associated put us off and tell us that she was busy. Then, when a koi that we purchased there died after one week we went to the Farm with the dead fish. Understand that this is not our first pond. Before we moved, we had another pond for years. Our fish flourished. In fact, we brought the fish from the old pond to live in the new pond. When Ashland Berry Farm sold us a fish that died within a week, we believed that they should replace the fish. The associate at the Farm was rude and loud and spoke to me in a very demeaning fashion in front of other customers. We will NEVER use Ashland Berry Farm again for anything. Use them at your peril. They take the money and run. They do not stand behind their work or their products.

Billy arrived early with his crew as promised and quickly got to work. Although they had some mechanical issues they quickly found alternative ways to keep working. The water was drained the old liner was removed and the new liner was installed without incident. My pool looks great!

They did a great job and we were very happy with the work. Their in-store services are also fantastic and the staff is very knowledgable.

My experience with them has always been great. They are really nice people and always get the job done. We need to get them back out here because our hot tub is unfortunately still leaking.

The workers came at the agreed time and did the job even faster than expected. They were very courteous, as well. The owners did not expect final payment until we had a chance to check it out thoroughly. Highly recommend this company.

Tommie Sides gave me an estimate for a 20x40 inground pool liner in Powhatan, VA that was a little higher than a competitor. When I told him about the other estimate, he matched it. His 2-man crew, Dallas and JC, installed the new pool liner on August 20, 2011 and did a wonderful job. They were very thorough in everything. While the pool was being filled, my 3 1/2 year old grandson couldn't wait to get in the pool. We had all told him to stay behind the white line on the pool liner as it was where the pool started to go down to the deep end. He decided to inch up where he wasn't supposed to be and slipped, going under the water. Dallas was right there and retrieved him. Needless to say I was so grateful for Dallas being there and my grandson learned a valuable lesson and wore his life vest the rest of the weekend. I cannot say enough about Tommie, Dallas and JC. I would recommend them to anyone!

They showed up on time and promptly began work. They stopped for a tim when a group of friendly deer came in the yard. They took photos of deer. There wasa yellowjacket nest at the base of one tree and in the border of the flower bed. They stopped then because one received a few stings. In landscapers on words, " I just threw the soil in the flowerbed and threw the metal border down." Much of the soil eventually washed away under the improperly laid metal border and the metal flower bed border looked terrible. He told me it was late and that he would be happy to come back and finish the job. He said he would add stone curd around the bed when he came back and finish the mulcing. Also he did not mulch one side of the driveway entrance. He told he he thought I didn't want that done. Any way, he promised he would come back and finishe the job but wanted to be paid now. I paid him the full price. Stupid on my part. He never came back in spite of 10 or more phone calls and many emails. At this point I would not let him back on my property.

Showed up right on time. Called to remind us they were coming. 3 men worked for several hours to remove all of the sediment, rocks and debris from a pond that had been neglected for years. The team removed every last rock and stone, then put a new liner down to try and eliminate the leaks from the old one. My only complaint is that I wished they had asked me where to cut the liner. (They did a good job, just wish we had discussed what to do before they cut and installed.)

Stony Mountain came to fix my pond filter and pump and perform maintenance. The provider that installed the pond (Ashland Berry Farm) won't return calls about problems with the pond. Stony Mountain was responsive, punctual and helpful. These guys are great. I will have them come every year to maintain my pond.

It took a while for the folks there to return my call but when they did everyone appeared to be efficient and ready to gain a new customer. We had a pool that had been closed since last summer. We purchased the home as a foreclosure and knew the pool needed work. Nikki mentioned to us that they have a contractual service where you can be on their weekly schedule and pay a monthly service fee where they come out weekly and do maintenance, cleaning, etc to the pool as well as open and close it for you at the change of seasons. We were excited for this service. Terry and another pool assistant came out to our house and looked at our pool. They told us that we would need a replacement liner totaling about $3000.00 or maybe we could get by this year with a patch on the one damaged spot and just not fill the pool to capacity. We agreed. Terry and his staff was supposed to call us this past Monday, May 18 but never called back to get us officially on the schedule. My wife had to call them today to see why no one bothered to call us. Nikki tells my wife that this year they will not be able to add us to the contract services because our pool would need additional work they're not able to provide, BUT Nikki had no problem offering their services to install our new liner. I'm confused as to why you have time to install a new liner for us but don't have time to open and treat our pool, and do weekly maintenance like every other customer on the weekly contracted services?!?! I'm not sure what the deal is, but I will never call Integrity pool and spas ever again for any services. They cannot do anything for me and my family related to our pool and hot tub. We will find another vendor to work with. It's sad because despite all the horrible reviews here on Angie's List and Yelp and word of mouth, I decided to go out on a limb and decide to give you my business. Reviews stated that Integrity pools never return phone calls, never show up to appointments and basically never keep their word. How the h*** can you maintain a business like that? I guess that why there have a one star rating on Yelp and. C average with Angie's List. Never again will I do so. Thanks for nothing. Y'all need to shape up, QUICKLY!