I am a details person with high standards for myself as well as others. Considering this I met with Brian (The Finishing Company) at me home to discuss the project in detail. I clearly asked him not to take the job if the details were too much, or if this wasn't going to be what I envisioned for my $7,000.00 investment. He stated there would be no problems meeting my expectations and that they were clear up front. Things progressed well in the beginning and the wainscoting job was remarkable. This is where The Finishing Company excels. Trim, Wainscoting Etc. Brian took several looks at the job beforehand and suggested that I keep and allow him to refinish the existing risers. I stated in writing "not at the cost of quality" sticking to his plan he chose not to replace the risers. As the 1 week job was winding to a finish, I became concerned about the risers beat up appearance. The rst was looking fantastic, but this sore subject was back again! I wrote Brian an email that morning from work expressing my concern. At first he reacted as though he could not understand my concern. I was irritated and by the time the conversation ended he admitted that the risers did in fact not turn out as he had hoped. The casing was painted and the visible sign gs of the previous caulking/coats of paint are still there in the light for all to see as well! I said details! I spend careful time communicating what I want and he communicated the cash that will cost me. I did not get what we agreed at all! Three of the stair toppers are cupped. They do not sit flat and I didn't expect that would be final job material. Brian explained to me that he does not do Finished carpentry at this point! This shocked me! Especially given his company's name. I paid him his money as contracted, and have not seen nor heard from him since. Despite emails communicating items needing attention. Clearly this is a done deal in his eyes. I had my hardwood floor guys look into the stairs and landings. They said they were coated without being prepped, just wham bam. I paid them to sand and smooth the whole staircase and it turned out much better. 400 .00 I only want to give people like me an Honest review before they spend their hard earned money! Feel free to contact me as I am very passionate about this experience for additional details. The Finishing company does great work where it specializes. Trim, wainscoting Etc. NOT staircases and floors! Beware of this level of a job!