Richmond Metal Stair Installation

Very good workmanship, punctual, site cleaned up each day. Contractor offered many suggestions that saved money and added to the finished appeal.

The overall job was superior. It turned out better than I was hoping for. Brian is a talented finish carpenter and has a designer's eye. He was professional, friendly, and very knowledgable. He cleaned up daily after working and left the garage cleaner when he left than before he started the work! I would recommend him to anyone. He made some suggestions that really made the look of the finished product special! I can't say enough good things about his work! At the initial meeting for the estimate, he gave me a couple of catalogs to peruse for the balusters, and directed me to a website where I could "plug in" the posts and balusters that I picked out to see how it would look. He was working during the time around Thanksgiving, and was punctual and worked consistently until the job was done. It took a little longer than he projected, but that couldn't be helped--the newel posts that I picked took a little longer to ship than usual. He worked around my schedule and was very accommodating when I made a couple of last minute changes. I love my new staircase, and it improves the look of my home's interior tremendously!!

When we moved into our new house a few months ago we had the hardwood floors refinished to a darker color. In order to make refinishing the stairs easier, we had the existing wooden balusters cut out. The floors came out great but we were left with railings without balusters. We decided to go with wrought iron balusters. I found The Finishing Company on Angie's List and gave them a call for information. Brian was very helpful and sent us out a book with all the wrought iron baluster options. I picked out the styles/finishes and mocked up a design on their website. All I had to do was email Brian the quantity of each model and the design plans, and he took care of ordering everything. He showed up the day we discussed on time and was very professional. We had 75 balusters going in so I assumed it might take a couple of days, but Brian and his helper worked quickly and had everything installed in 1 day. The end result is awesome and Brian was great to work with. I found Brian equally accessible and responsive both via email and phone. I recommend and would use again myself.

I am a details person with high standards for myself as well as others. Considering this I met with Brian (The Finishing Company) at me home to discuss the project in detail. I clearly asked him not to take the job if the details were too much, or if this wasn't going to be what I envisioned for my $7,000.00 investment. He stated there would be no problems meeting my expectations and that they were clear up front. Things progressed well in the beginning and the wainscoting job was remarkable. This is where The Finishing Company excels. Trim, Wainscoting Etc. Brian took several looks at the job beforehand and suggested that I keep and allow him to refinish the existing risers. I stated in writing "not at the cost of quality" sticking to his plan he chose not to replace the risers. As the 1 week job was winding to a finish, I became concerned about the risers beat up appearance. The rst was looking fantastic, but this sore subject was back again! I wrote Brian an email that morning from work expressing my concern. At first he reacted as though he could not understand my concern. I was irritated and by the time the conversation ended he admitted that the risers did in fact not turn out as he had hoped. The casing was painted and the visible sign gs of the previous caulking/coats of paint are still there in the light for all to see as well! I said details! I spend careful time communicating what I want and he communicated the cash that will cost me. I did not get what we agreed at all! Three of the stair toppers are cupped. They do not sit flat and I didn't expect that would be final job material. Brian explained to me that he does not do Finished carpentry at this point! This shocked me! Especially given his company's name. I paid him his money as contracted, and have not seen nor heard from him since. Despite emails communicating items needing attention. Clearly this is a done deal in his eyes. I had my hardwood floor guys look into the stairs and landings. They said they were coated without being prepped, just wham bam. I paid them to sand and smooth the whole staircase and it turned out much better. 400 .00 I only want to give people like me an Honest review before they spend their hard earned money! Feel free to contact me as I am very passionate about this experience for additional details. The Finishing company does great work where it specializes. Trim, wainscoting Etc. NOT staircases and floors! Beware of this level of a job!

Bob is super professional and completely responsive. He was very fast to come out and give a solid estimate. Although there were several things on my wish list to be done, he was fast to point out things that I could do myself inexpensively and even offered advice on how to do those things.

Working with Maison was better than we could have imagined. My husband and I usually do most home projects on our own since we have heard horror stories about working with contractors. But our project involved creating an opening and stairs into the garage from the main house to the unfinished space above our garage. This was not something we could do ourselves not with juggling work and kids. Originally, the space above the garage could only be accessed by deck stairs outside. This was not ideal for us. We have three boys and didn't want them to have to go outside to get to this room. We wanted to create a recreation room for this space, a place for our family to hang out. We had multiple area contractors come to give us a quote. Most of them didn't want to tackle doing the stairs. They offered to finish the room but not do the stairs. Either we wouldn't hear back from them or they gave us quotes that were enough to build a brand new house. We had given up hope on finding a contractor so we decided just to contract somebody to do the stairs and we would do the rest ourselves. Initially, we were asking Ken for a quote just for the stairs. But he wanted to do the whole job. Our first impression of Ken was that he was a good guy so we took a leap of faith because we had become very skeptical of all contractors at that point. Maison pleasantly surprised us. Their work was ahead of schedule and meticulous. Ken and his crew were professional and a pleasure to work with. They exceeded our expectations. They were mindful to our work and family schedule. We would not hesitate to use them again. We recommend them for any home project you may have.

He was super fast and the quality of the work is remarkable. He is also very nice and courteous. He has a great attitude.

Completed all repairs to our satisfaction. Was extremely neat and professional. Would definitely use again.

The estimated price was very good and on-target. Left no mess behind inside or out when the work was done. Very satisfied with the quality of materials and workmanship.

It's been awhile since my initial use, but as I recall, Robert installed a new toilet upstairs, including getting the new one up the stairs and removing the old one. He also installed a deadbolt and other odd jobs in the two hour package I purchased.