From the initial correspondences with Cathy Perkins, L & M made the process so easy! We emailed and made phone calls back and forth a couple of times and then Cathy informed me that she would come out to our house with an estimator and bring samples. I was so pleasantly surprised that a company would make the process this easy and convenient for customers and as a busy new mom, I really appreciated the customer-service approach the company takes. The work was done in a timely and professional way and we received reminder phone calls and updates prior to the guys arriving at our house. Upon completion of the work, Cathy Perkins followed up to see if we were pleased. This entire process was easy, affordable, and even personable. I couldn't give L & M a better rating and will absolutely recommend the company to family and friends!