POSITIVES Patio - Final product is structurally sound, for which I am very pleased. Water drains as desired. The design I provided was followed. Workers - The workers were professional in how they behaved. NEGATIVES Patio - Ascetically I am VERY displeased! I asked for a stamped brick boarder. The lines looked like they were done by kindergarten aged child (honestly, no embellishment in that statement). I have pictures to show it. One brick pattern didn't even have red coloring in it. I asked that all of this be fixed. Mr. Anderson said that since it was stamped and had dried that is would be practically impossible to fix without making it worse. We agreed he would provide me a $250 refund. This was confirmed in writing and a payment date was agreed to. That was over 6 months ago and I still have not received any refund. Pictures can be found below. After receiving a signed contract, work was started. Here is a copy of the email I sent the day after work started: *************************** 7/11/16 I am really starting to question my decision to use JR Anderson, Inc. and my ability to trust that everything will be done correctly and timely. After getting a signed contract and talking about work starting this week, you let me know on Thursday that you had some guys coming to start work on Friday. I busted my butt to get sprinkler heads moved and to install a drain for a down spout Thursday night. I didn’t glue the pipe to make it easier on your guys to work; they could move thing around more easily if it wasn’t glued. I left work on Friday to glue the pipe because your guys were going to start bringing in gravel fill. After gluing the pipe in front of your guys (they even helped), they told you it wouldn’t work (issue #1). You called me on Saturday and told me that you had underbid the job because of the additional patio space I asked for (issue #2) [NOTE: I provide the estimator with a scaled drawing of what I wanted.]. Even though I have a signed contract for the square footage of what your guys made forms for on Friday, in good faith, I was willing to cut back on the size of the patio to the black mark in the attached image (image1.jpg), which is approximately 135 sq ft. I discussed this with Jim (owner of the company) on Saturday. He said that the concrete would be delivered today (Monday, July 11, 2016). While cleaning up my yard yesterday, I found a spot toward in the front where your guys tore out an approximately 6’x2’ section of grass. The big problem is that they just put the grass back in the spot and didn’t say anything (issue #3). I took off this morning so that I could ensure we (me and whoever was going to be in charge of doing the concrete this morning) we were on the same page this morning regarding fixing the yard where the grass was torn out and how to fix the yard where the foundation for the patio was going to be removed. As I stated on the phone with you this morning, no one showed up (issue #4). ... No further work shall be done until we get everything straight in a Change Order. I think it best if everything is in compliance with 18 VAC 50-22-260. Filing of charges; prohibited acts. of Board for Contractors’ regulations. Therefore … I would like a written Change Order, with the following: 1. Any damage to the yard larger than a 6”x6” area shall be fixed with sod. 2. Any damage to the physical structures of the property shall be fixed by the contractor or repaired at the contractor’s expense. 3. The patio size will be reduced to the black like marked and flagged in the image attached to this email. 4. The step(s) between levels shall run along the line in the attached picture marked by the 2”x6” and 2”x2” wood strips. The bend of the step(s) shall be rounded and the steps shall match the color hardened brick patio border. Patio color: beige with brown highlights, sealed with satin finish, Boarder color: Sedona Rust/red (attempt to match the bricks of the house as closely as possible) 5. Top soil will be added to the perimeter of the patio to ease the grade (as currently stated in the contract). Sod will also be added to the area where the patio foundation will be removed (the area between the black flagged line and the outside edge of the mounds of dirt as shown, but not limited to, the attached photo). 6. Estimated completion date. 7. There will be no additional cost assessed to the home owner for these changes. Although I don’t care, it would probably be best if you add a statement to the Change Order and to future contracts notifying consumers of the existence of the Virginia Contractor Transaction Recovery Fund and include information on how to contact the board for claim information. Right now JR Anderson, Inc. is out of compliance with bullet B.9.j, and possibly I, of 18 VAC 50-22-260. Filing of charges; prohibited acts. Please call me after you have read this so we can discuss this further. Thanks. ************************** We were able to resolve all of the issue to my satisfaction, so we proceeded. The patio was finished in timely, with a few minor issues (none worth mentioning). Unfortunately, there were issues afterwards. Below is an email I sent to the owner after the patio was finished: *********************** 7/18/16 As I shared with you on Thursday, I have been out of town all weekend. ... I would have sent this email sooner, but ... Because of what you shared with me on Thursday, I am glad I went ahead and paid you the remaining balance of the contract; however, I hope you are just as motivated to finish everything we have contracted to in a timely manner. Since you caught me when I was in a hurry on Thursday night, I did not get a chance to thoroughly review the patio and the surrounding yard. After doing so, here are the remaining uncompleted tasks. 1. Sod is still needed along the walk way beside the garage form where it currently ends to the edge of the drive way and about another 1.5’ out from the walkway. The part of the yard where the workers took out a large portion of grass also needs sod. [Picture 1] 2. More topsoil is needed where the edge of the deck and patio meet to ease the grade. It will be very difficult to cut the grass the way it is now. [Picture 2 and 3] 3. Remove the 2”x4” form next to the HVAC unit and fix the corner of the patio. [Picture 4] 4. Pressure wash the driveway. [Picture 5] When do you believe these tasks can be completed? I am pleased with the main portion of the patio. I like the pattern, the color is what we asked for and the water seems to drain off of very well without too much of a slope. Unfortunately, I am not at all pleased with the boarder. I wish I had been more specific when it came to the color of the boarder. I know you told me the color was “brick red” and that it was a bold color. The problem is that I was told that it could be made less bold by changing the proportions of the hardener when applied. What is even more displeasing about the boarder is the workmanship. I don’t say this lightly, but is quite poor. Where the boarder meets the driveway, it looks really good. [Picture 6] However, the pattern quality degrades as you move toward the back of the house. There are places where the patio pattern bleeds in to the boarder. [Picture 7] Corners where it looks like the person stamping didn’t know what he was doing. [Pictures 8 and 9] Places where lines are missing, where they aren’t long enough, and where the line spacing is WAY off. [Pictures 10, 11, and 12] I know, and understand, that working with concrete is hard and “exactness” is difficult. But this is not the case with the board. It is sloppy. There is one spot where the color wasn’t even added to a brick outline. [Picture 13] The best analogy I can think of to describe all of this is to have a really nice picture in an ascetically displeasing/poor quality/broken frame – the frame really distracts the viewer from the picture. From a contractual stand point, the color is what it is; but, the workmanship of the boarder is not. Please call me so we can discuss how to rectify this this. I would also like your thoughts on what I can do, physically or chemically, to lighten the color of the board or the best way to paint it. Sincerely, ****************************** I was contacted by the owner. It took over 6 weeks to resolve the issues mentioned about, minus ever getting the board pattern fixed. During this process, I found out that my sprinkler piping has be cracked. The workers had attempted to fix it, but did not glue the PVC piping. Unfortunately, they poured concrete over the broken pipe. My yard started to flood. I asked the owner to fix it. He said he would, but kept putting me off. I decided to fix it myself so that I would know that it was done correctly since my faith in the quality of any future work was pretty much gone. Although I could be wrong, but I felt that the workers were trying to hide the fact they cracked the pipe like they were trying to hid they messed up my yard before the concrete was poured. They finally fixed the yard and hired someone to reseal my asphalt driveway since the concrete overspray was not washed off timely.