I called this afternoon, left a message, and received an immediate call back. I explained that we needed a bath exhaust fan replaced. He asked if I wanted a basic replacement that would run around $50 plus labor, or something nicer. I opted for the basic model, as this is a spare bath. He offered to send a workman out immediately. My mistake was not asking for an estimate, or at least asking what the labor charge would be. The workman, Mike, came as promised, with the basic model fan in tow. He had to do a little fitting work, but in just over an hour, the work was done, and all was cleaned up. He came in with an un-itemized bill, and said, "I called Mike, and he said $295.00" I was a little surprised, but wrote him a check. As I said, I should have asked what the labor charge would be, never dreaming that he would charge $200 an hour! I doubled checked the model of fan I got, which was indeed around $50. So it was an expensive lesson for me. Won't use this company again. UPDATE: Because we were so upset by the very high price, we called Mr Cole the day after we wrote this review. He promised to check with his workman and call us back the next day. Well, almost two weeks later, and a follow email from us, we have heard nothing. And he cashed the check. Well, he got his money, but no more business from us, or our neighbors!