We have cringed at telling anyone about this project and we have told no one what company did the renovation. We realize that by holding back our experiences, that someone else may go through the same thing we did. They did not pay attention to what we wanted or what was agreed to. Did not deliver services as contracted. Used subcontractors that we had to pay separately. Every time they came out to perform a job, we had to pay more money. We ended up having to pay unscheduled contractor for work on floor that was supposed to be included. The plumber made a critical error and endangered the structural safety of our house, had to hire structural engineer and have additional repairs. The plumbing was left partially not finished even though a second plumber came in on the job. We felt we were in danger from retaliation by the first plumber involved. Everything cost more than what it was supposed to cost. If we hadn't been on hand inspecting their work as they went, the project results would have been worse. We cannot possibly go into all the details. The designer was very pleasant and responded the best of all the people we were involved with. The requests that we had in planning the kitchen and the complete details weren't listened to even though we went through complete discussions and we provided a detailed notebook on what we wanted. We explained how we worked in the kitchen because we wanted the kitchen to work with us. Details about accessibility for disabled spouse were not listened to and did not happen. Cabinet drawers and a cabinet had to be reordered because it didn't match the rest of the cabinets. In the end, we designed the kitchen and we were presented with choices which we made. A time schedule of all the work to be performed was not provided to us or to the scheduler. People appeared when not in order, and there was confusion. Additionally, the dumpster was replaced when only one or two days of work remained, and so there were expenses for two dumpsters. Good new products left over from the project, that we paid for, were being placed in the dumpster. We told them to bring them back in since we had paid for the products. There was not a project manager on site, particularly the first day to ensure subcontractors were doing as scheduled. The project manager didn't know what was going on and argued with us. She even insulted us on the existing paint color of our living room. Unfortunately, it seemed the owner of the company was not available for consultation because of health reasons. We paid way more money than we were supposed to pay on this project. We will continue to have some relationship with this company as we paid for an extended contract on appliances through the company. We wish we could give a glowing report on this company, but we cannot. We had originally planned on getting our own subcontractors to do this work and wish we had.