Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above
Ginger Porter was our salesperson. We have had spas previously from another competitor. Ginger was extremely knowledgeable--able to provide the pros and cons of each brand and model. She guided us to the spa for our needs. The delivery and installation was flawless. Note: Ginger provided a list of possible electricians. They (and competitors) do not handle the electrical hookup or permitting. Again, these people was outstanding
Sauna Installation in Raleigh are rated 4.4 out of 5 based on 36 reviews of the 2 featured Raleigh pros
The Angi rating for Sauna Installation in Raleigh is a rating based on verified reviews from our community of homeowners who have used these pros to meet their Sauna Installation needs. Angi’s review system takes into account ratings on price, quality, timeliness, responsiveness and feedback for Angi Certified Pros.