Matching on Angi
We had an old Delta style leaking shower head that Delta had actually discontinued a good while back. I had found several videos on YouTube that explained the problem (it's the shower faucet)and the repair process and I attempted a repair. Every video I watched stressed that if the 'dome' holding the faucet on didn't come off easily to not force it or put too much pressure on it trying to turn it. Doing so could cause much more damage. Mine wouldn't budge. So, it was time to call Roto-Rooter. John A. arrived within an hour and we went upstairs to take a look at the shower faucet. That's when he informed me the it was a discontinued system but it would be much cheaper to try to get the parts and repair it than the replacing the system. Replacing the system would involve removing the wall of the walk-in shower because the faucet was on an outside wall. I left John to his work and in about ten minutes he came back downstairs and said the dome wouldn't budge for him and that he would have to cut it off. He didn't want to proceed further until he had the replacement parts including the new trim kit that would be needed on hand. He ordered parts and returned three days later on a Saturday afternoon. After cutting the dome off (had to cut it completely through in two places) he came and got me and showed me how people can damage the copper pipes inside the wall by turning too hard trying to remove the dome. Fortunately, mine was fine. It would have cost hundreds of dollars more if the tubes had become twisted. John also told me he sees it happen all the time. Heads up, folks. At this point it was a simple repair and a little while later John called me up and showed my me twenty year old shower that looked brand new. I was very pleased with this experience. John gave me a quote before beginning any work and it came out $10 under. It always hurts to have to pay for something that one might be able to do themselves so it felt like it was expensive. But, in reality, under the circumstances, I probably saved hundreds of dollars. John was a complete professional, extremely knowledgeable and very pleasant to deal. After just a few moments I had complete faith in him. Will definitely use Roto-Rooter again.