A four year old Kenmore labeled LG mfg'd refrigerator failed. Mr Appliance, who was the service contract agent, was able to discern the problem and through problem elimination repair the refrigerator. While the entire length of time it took to get the refrigerator operating properly was far to long this was not Mr Appliance's fault as he had to abide by the service contract terms. Bottom line here is that Mr. Appliance did his work in a timely, neat and professional manner. However if you are in the market for a new refrigerator DO NOT CONSIDER LG. In four years this refrigerator has had 4 compressors and at least 4 other parts replaced. And while the unit is currently working that is no guarantee it will continue to do so... based on previous experience!