It went extremely well. When we called Cary Discount & Capital Appliance Repair, formerly known as 'Capital Appliance Repair', a number of different companies were reviewed and I settled on this one, based on the quantity of ratings, high customer satisfaction, and the variety of reviews/ types of repairs. We called the service provider after checking on Angie's List for a large appliance repair person. We have had a number of different repair people over the years because we have lived in our home for 19 years. Our appliances were replaced 11 years ago, so they have all served us very well. Our clothes washer stopped spinning Monday night. Since we had been having problems with our stove for awhile, it was time for both of them to be repaired. The repair company was informed of the brand of the appliances and the year they were built, along with the issues at hand. That way, they would more likely have the parts with them, if they knew what to expect and anticipate. I also informed them it was a gas stove because some repair people don't like to work on gas stoves or have the knowledge required. We were told they had a few people specifically trained to work on gas stoves along with the clothes washer. The time was set for between 10-11AM Wed.. Clint arrived @10:15 and immediately went to work on the stove, with the end of a paper clip to clean out the orifices in all the burners. Once I saw how and what he did, I knew I could repair it myself if the burners had a problem again, which is nice to know. The last time someone had worked on the stove, they had ruined the screws holding the burners in place. Not this time. It was an easy fix. He checked all the burners to ensure they all fired off and burned evenly. Next Clint went to work on our clothes washer. He turned the washer on to determine the noise, immediately knew what the problem was from the sound and removed the washer cover. He pulled the washer apart as much as was needed. He went out to his truck, brought in the part and repaired it, quickly. Then he checked the interior of the basket and discovered the agitator was also broken. It turned freely in both directions, which meant the control mechanism of the agitator was broken on the bottom. Something I was not even aware of. Clint told me he always checks the agitator when he's called out for a clothes washer, because the agitation is often defective. He again went out his truck, got the part, and pulled the agitator mechanism out and pulled it apart. He replaced the part, showed me what it was and explained how it works. Who knows how long it had been broken. He took the time to explain to me how it works to clean/agitate the clothes, so everything gets properly cleaned, not just the clothes on the bottom. I also asked him about a couple of issues I had with my dishwasher and how much it would cost to repair that. He called up the parts store, gave them the serial number and asked about the parts. I was looking at between $250-$350 to repair/replace a couple of items, which was more trouble and cost more than it was worth. I told him to let it go. I could live with it. These were minor. I asked if the advertised 10% discount on their website applied and he said sure and took $8.00 off the bill. The whole repair took no more than 30 minutes and he had written up the bill, been paid, gave us a receipt, thanked us for our business and he was gone. All in all, what ever the 'problem' another reviewer had with Clint, I had NONE. He was efficient, timely in his arrival, quickly diagnosed and repaired both appliances. If all my home repairs go as quickly and inexpensively as this one did, I will continue to be a VERY HAPPY HOME OWNER! Cary Discount & Capital Appliance Repair will continue to be my "go to" large appliance repair people in the future! Many thanks!!