Floors=good, shower=bad. We found Mr. Ken Moses with good reviews on Angies List and contacted him for an estimate. Estimate was fair and he seemed knowledgeable, confident, professional, and provided detailed numbers for tile sq/ft (as tile purchase is on the part of the customer and not provided by contractor). Ken said he would put up plastic sheet to keep mess contained to bathroom and said we would need to coordinate plumber to switch the drain from fiberglass to tile-compatible. During demolition of existing fiberglass shower enclosure, no plastic was taped up over doorway area so there was a big dusty mess in our bedroom causing sore throats and a lot of extra cleaning on our end. We offered to send Mr. Moses a picture of our tile selection prior to beginning his work but he said it wasn’t necessary. The day before shower wall installation he said that our selected 12x12 subway tile on mesh was not a good pick because "it can leak and is hard to clean." We scrambled over to home depot and asked the tile pros there and they said the leaks and cleaning have not been a problem and indicated that it sounded like our vendor did not want to install it. We also asked friends and co-workers and found people who had the same tile in their shower. He never admitted that he had never installed subway tile before, instead he only tried to steer us toward the solid 12x12 tiles. We proceeded with subway tile. As the tile went up, we began to notice sloppy work - crooked tiles, uneven lines, etc. We pointed them out to Ken and he assured us that once the grout is up "it will look a lot better" and even told us "don't look too close" at the errors. We repeatedly stated, "we know you have good reviews and you're a professional so we count on you to make it look good." When we suggested spacers for the wall, he assured us that "spacers are for the floor and not for mesh tiles on the wall". After the grout went up the crooked tiles still look bad, there was missing grout, spots where the mastic was pushing through between the tiles, even an angle of tiles jutting out where the wall wasn't leveled/smoothed/prepped for tile, and the trim was very poor. The toilet was grouted to the floor (a big no-no as people need to see if there is ever a problem with a leak and the grout would cover, therefore leading to hidden leaks under the floor and through to the floor below). It looks sloppy around the edges - see photos. We called him back to address these issues and even marked the tiles with a china pen, he proceeded to fix the jutted tiles and some of the missing grout (the missing grout was filled in using a different ratio/mix grout so the color is different than the first) yet we are still left with places with missing grout (including around the floor drain) and several crooked/sloppy tiles that remained untouched. In speaking with Ken about this he assured me of several things: “If I did this 100 times it wouldn’t be any different” and the tile issues were due to the subway tiles being on sheets (vs each tile being placed independently). With these two statements I can only assume Ken cannot do high quality work with subway tiles and there is no need to continually call him back to fix something that he is happy to put on his website (his statement). External confirmation with friends and other professionals has confirmed that the work done on our shower is sub-par. Photos speak volumes of our experience. We installed our subway tile backsplash ourselves and it looks better than our new shower (we are not, and never have claimed to be tile professionals). We also made extensive use of spacers to prevent the crooked tiles we see in our shower. Other tile professionals, I’ve also learned, also use spacers on vertical tiles. We have two neighbors looking for similar work in their bathrooms and upon showing them the work they will not hire Mr. Moses. After our experience it seems he doesn't know how to work with this type of tile. Judging by his positive reviews, we assume this project must have been out of his league because he really let us down. The floor turned out fine - 22 tiles at 12x24 - the right kind of job for Ken. I still say he is a nice person, this is not a personal issue. As a contractor, as a "tile professional" he should do better to inform if he is inexperienced with a certain type of tile or decline taking the job. We are out $2295 plus the cost of the tiles. We are unhappy with the job. We have addressed it with him and, while he added some grout and fixed some tiles jutting out, he indicated that it's as good as it will get with regards to the crooked tile. This has been a real headache. We have been without a shower in that bathroom going on 3 weeks now as we are stuck fixing the grout ourselves just to get it to a point where it will be usable. Cleanup: we found two trash bags of debris and unused cement dumped in our recycle bin - we had to fish those out and dispose of properly in the trash. He also dumped left over grout in a hole in our front yard.