We hired Summerwind to repaint our pool during the spring of 2012. They guaranteed the job saying they would repaint the pool if there were any problems. The paint began to chalk and flake off after three or four months. We lived with it for a few months and then called them back to have them honor the guarantee. We made multiple calls to Jay the owner with no response. We dropped by the store a couple of times until we were able to find him there. He agreed to repaint the pool per the guarantee. After several more months of waiting for the repainting to begin, and more unanswered phone calls, we dropped by again. Their excuse was that it was special paint and it was taking longer than expected to receive it from the manufacturer. We later learned that they had received the paint but were taking on other "higher priority" jobs before working on ours. They eventually sent a couple of guys out in the evening in June of 2013. They started the job but ran out of paint before finishing the job. The part they did paint was sloppy, with splashes of paint on the tile edging. Their empty rollers, rags, buckets, used tape, etc. were left on the floor and outside on the ground. Again, it took multiple phone calls, to determine status. Jay visited the house in August and promised to order additional paint, clean up the mess, and finish the job. Following multiple calls to gain a status report with no return call, I visited Summerwind in-person again. Jay offered more excuses for not completing the work, despite the fact that he had received the additional paint several weeks earlier. Now, a year and half after we had Summerwind paint the pool initially, it is still not complete. We been forced to move on and hire another company to complete the work that Summerwind started and was unable to finish. This was by far the worst contractor experience my wife and I have ever had.