Rob and his partner came out and were prompt. He checked out my windows and explained to me that all my windows would be covered under the "Big Deal" that I had purchased. The Big Deal was to seal all my windows and doors. They also looked for other services they could provide. One of which was to put down vapor barrier in my crawl space. Originally, I was thinking I would do both but since this was right after Christmas I thought I would just do the window work first, since it was already paid for. They came out on time and put caulk on the windows - It's hard to explain where it actually went and I'm not convinced it really makes a difference. Before they left, I decided to check one room I was most concerned about - they hadn't done any of the windows. After I "reminded" them that they missed it, I decided I better check the rest of the windows. Some had blobs of caulk messes and some were just caulked a little here and there. Rob was very apologetic and spent time cleaning things up and filling in the gaps that were missed. I'm probably a little picky, but my experience is if someone is going to take short cuts that I can see, no telling what I may be missing in things I can't see. They didn't do a bad job, it just wasn't a GOOD job. I chalk it up to "You get what you pay for" and it was probably as much my fault as theirs. I was just glad I didn't have them do any other work. The work on my doors was fantastic. I had a gap I could see through and now it closes very nicely and is properly sealed. However, this month, I went to open a window and I'm not sure what happened but am unable to do so and pushing it up makes the wooden frame crack. Now I'm looking to replace a window. Rob is an extremely nice person and I'm sure most of his work is probably just fine but I did want to share my experience.