The fan started rubbing against the cage surrounding after using the self cleaning cycle on my upper oven. I didn't notice this until the Monday before Thanksgiving. Immediately made a phone call yo GE and was able to get an appointment for Wednesday. However, GE Appliance Repair only offers choices of 8 am - noon or 8 am - 5 pm slots. For that appointment, I wasn't even given the choice - I was just told it would be between 8 and 5. (Rather archaic and rude way to conduct business these days. Even the cable company gives you a two hour window!) Unfortunately, I had an urgent dentist appointment Wednesday morning to repair a fractured tooth and told the lady this. She told me the most they could do was place a note on my service request about this. I then called my dentist and was able to get my appointment moved to an earlier time slot. Of course, the note was not added to the service request as I was told this when they called at 9:30 am to tell me I was next. I explained what was going on, about the note, etc. and asked if they could move me to later time slot and they refused. So, thanksgiving dinner got cooked on the grill. :( I called again on and quot;Black Fridayand quot; and was able to schedule for the following Wednesday and was able to request the 8 am to noon time slot. The repairman arrived during that time, was very nice, very professional and fixed my oven in less than ten minutes.