Brent Jackson and another gentleman arrived on 1/21/15, an extremely cold day. The unit was a complete disaster, but they kept working on it for approximately three (3) hours. When they finished, they realized that the auto switch needed to be replaced, and this part had to be ordered. The part was ordered and Brent returned on 1/28/16 to complete the job. (I need to add that between the first call and the second, we had an ice storm and were without power for three days - no power no water). When I was informed that all was well on 1/28 with the generator, I was ecstatic. As I already stated, the generator was a complete mess, and given my experience with the ice storm, I feel that the price was very fair. Yes, I definitely will use them in the future and highly recommend them. My special thanks and extreme gratitude go to Brent.