Such a disappointment!! Quite honestly, this company started out very strong. However, after a few months, they really started to slack and do poor work. They would leave lights/fans on, FORGET TO CLEAN ROOMS, not mop floors, not scrub master shower, etc. I gave them several chances....obviously too many. The last straw was them scratching my stainless steel refrigerator. I noticed a couple of scratches last month and immediately notified their office. I was told that they would talk to the team and remind them to be careful. However, two weeks ago when I came home after a cleaning, I noticed that the bottom freezer drawer was scratched (a lot!!) and dented!!! It has just been done. I had to call/text several time for Carlos (Owner) to come out and look. He cancelled the first appt., was a no-show/no-call the second, then spent 2 minutes (literally) when he finally came out. He denied his company scratching the refrigerator before he even saw it. The scratches are clearly from "rubbing" motions. He took a cleaner and rubbed it with a towel and said "See? No scratches". That was his answer. Then he had the nerve to blame my kids. His big selling point when I first hired his company was "If we break/damage, we fix!" Liar!!! Carlos is a terrible business owner and I want to warn everyone to STAY CLEAR of this company. They don't care about your property. He could have done the right thing for less than $300.