Matching on Angi
Decks & Porches
I bought the carport through a local representative in Lillington, NC. The end provider and installer would be A plus carport in Mt Pilot, NC. The carport actually arrived earlier than promised. The Mexican crew had the invoice just as it had been given to my local dealer. The actual carport kit had only the top and A frame that was correct. The trim, gable, and side panels were either missing or the wrong color. I reluctantly accepted partial delivery and one of many promises that the remaining parts would be scheduled the following week. I made full payment for what was delivered. The following week I called the office in Mt Pilot, NC questioning delivery. I was reassured that I was on schedule and would get a call. Another week passed and no call. I called yet again and got yet another promised delivery on Sept 16, 2016. I visited my local representative and he also called and got the Sept 16 date quoted to him. A couple days pass and I get a call from A plus canceling my latest appointment due to a truck breakdown. I was rescheduled for Sept 20, 2016. On Sept 19 I get yet another cancellation. This time it was due to weather delay in completing another IMPORTANT BIG JOB. Left no doubt about the Iimportance of completing my job! I found A plus carport s facebook site and registered a complaint about poor customer service. I almost immediately got a defensive reply from the self proclaimed owner that refused to identify themselves at 11 PM at night! Seems this was my fault for being an unreasonable customer and stating what a favor they were doing me for even responding at that late hour of the night. Needless to say the conversation went downhill from that point. My advice is if you are looking for a carport type building in the North Caroline area with any dealer that represents A plus carport, keep on looking unless you are up to the frustration of dealing with an attitude oriented company. The fault will always, yours or the subcontractors or an employee, not the owner.