I first connected with The Bath Shop at the Fall Home Show at the Raleigh Convention Center. The owner was very pleasant, his work looked professional and I thought we would get along on this project. I had no idea that after what I selected for the finishes for the bath, I would not see him again until I demanded a meeting to discuss all of the issues I experienced. I should have seen the warning signs. During my bathroom remodel process ? Justin (the owner) changed cabinet suppliers, granite suppliers and shower door suppliers. This should have been a red flag, but I was sold a bill of goods that they eventually could not deliver on. I asked for a contract, but never received one. I realize now that this would have pinned him down to doing a correct, professional and timely job. I made it very clear that my wife is handicapped and unable to function on her own and the project above all, needed to stay on time. The owner said he would have the project done in 4 ½ weeks yet it took over 9 weeks! This job was supposed to start in December 2013. I canceled family visits and took time off from work to monitor the project kick-off. The project finally started on March 31, 2014. Johnathan couldn?t provide a reliable start date and I needed some help from family in taking care of my wife. I should have taken this opportunity to start anew with a different contractor, but still had a good feeling. One of my special requests (and splurges) was to have heated floors at an additional cost of nearly $1,000. I did not know at the time ? but only discovered later once they finally got the heat turned on many weeks later is that they did not install the heating element under the entire floor. The wiring wasn?t long enough where the wire came down from the control. Because of that they could not install the tile that went there because the wire was short and at an angle. I came home one day and the tile was there. I ended up with partially heated floors ? part of my dream bathroom renovation gone. They finally fessed up and offered a solution ? just buy some bath rugs. Excuse me? Is that what I asked for? You sit on the toilet and your feet are freezing in the winter. You get out of the shower and your feet are instantly cold. The owner only offered a partial refund ? no chance they were going to fix it. I asked for and finally received a full refund, but what did it matter ? I now had a constant reminder of the lousy craftsmanship that went into my renovation. I selected a piece of granite back in October 2013 that I really wanted on the counters. In my mind the whole project centered on this very unique and one-of-a-kind slab of granite for the counter top. It had beautiful brown marbling that I loved. I told them specifically where I wanted this one area on the counters. When I received it, that section was completely cut out of there. I was sick to my stomach. They had cut it from the wrong side after I had visited three times and made it clear how I wanted it cut. It is a nice piece of ordinary looking granite but lacks the specific character that I was looking for. This was from their ?old? granite supplier ? Apex Marble & Granite. I had selected a cabinet that I thought was perfect, when it came time to getting it, the owner had changed cabinet suppliers, so I had to select a cabinet that I did not like near as well. It serves its purpose, but the doors rub together sometimes and don't close all the way. I came home one day to discover ¼? gaps in the decorative tile at eye level and they said it was fine like that. I had to ask them to fill in the gaps with epoxy caulk. Then I had to have them come back to fill in even more gaps because they couldn?t get it right the first 2 times. New window installed w/out screen ? 2 requests to get the screen installed and then one of the locks didn?t work. A more thorough job should have been done. Also ? for what I was paying ? they should have at least cleaned the glass after installing. A professional company would have. Project manager asked me to return mirrors to the store that were too big and select new ones. They ended up getting mirrors from Kirkland Home Décor. The very last thing to be installed was the Glass Shower Door. He had 2 different companies come out to give estimates trying to save some money. He ended up going with Mia Shower Doors for cost savings although they did offer a better selection of hardware. The glass was cut wrong and did not fit ? so another delay. Finally installed a few days later ? the door looked great. After first use though ? we discovered a problem. The door was banging into the side panel. Glass against glass is a terrible sound. Apparently they had made it too flush. The company agreed to shave down the door and after a few more days ? it was installed and looked perfect and we no longer had the glass rubbing issue. At long last, we finally get to shower in our new bathroom after being inconvenienced twice as long as promised. The glass is rubbing and clanking again after just 9 months. The people were super nice though ? they had to deal with crooked walls ? so I imagine it was difficult. After the first shower ? I could tell right away that the shower floor was not pitched properly. I had to squeegee the water to the drain and continue to have to do so every single morning ? a constant reminder of how dissatisfied I am with the whole experience. It puddles outside the drain while you are showering. I also have to squeegee the water off the bench since it doesn?t drain properly either. Now the grout is discolored because of the standing water. One of the workers argued with me that it most certainly was pitched the proper way ? but NO ONE would come look at it with the water running to clearly see that it was not installed properly. In fact ? I could not even get the owner of the company to come out. He said one of the benefits as the owner was that he didn?t have to come out until the project was completed. This is the guy that sold me on this project and then handed me off to one of his contractors and wouldn?t address all of the concerns that I had. The owner even suggested that I could only write a positive review clearly indicating how out of touch he was with this project. He mentioned it was a difficult project for them. If they had done it right in the first place, it would not have been. I did ask for extra items and I paid dearly for them, i.e.: fixing the closet ceiling and bathroom ceiling. They also hit me with additional work order charges which I paid a premium for as well. In summary, I paid more than $20,000 for a bathroom that was supposed to cost $18,000 and take 4 ½ weeks, but took over 9! I even allowed them to work weekends and some nights until after 9pm. I am dissatisfied and disgusted with the whole experience every single morning. I would never recommend The Bath Shop for a bathroom renovation and would invite anyone thinking of using them, to come and look at this job first and talk with me about the experience. Aesthetically, standing at the entrance to the bathroom, it is a nice looking bathroom. There are areas that are satisfactory but overall, the best rating I can give this project and experience is two stars. If you ask, I will tell you many other issues that I had ? damaged walls, pipes leaking, bathroom to closet threshold, etc. The project started March 31st, 2014 and finally ended on June 10th, 2014. I realize I should have submitted this review much sooner but I have been consumed with taking care of my disabled wife. It took The Bath Shop 9 months from discussion to completion of the project and me 9 months to finally write this review
Doug Pavlic came out and gave me an estimate in the beginning of June. He seemed very knowledgeable and receptive to all my questions. When we picked his estimate over the others he was able to start quickly and did a good job of staying in contact with me throughout the process. Their crew was able to keep my house very clean throughout the project and they were very respectful to me and my privacy. The job they did turned out fantastic and I will use them in the future
John's team was very good. They were very clean, never left a mess. Tony and Robert were very attentive to details. Carlos also did a very good job with the drywall and painting. They were very nice and polite and listened to my requests.
Richard and his helper were amazing. First and foremost they were on time, professional and informative on what they were doing and how they were doing it. When there were options, he presented them and I made the decision. They were very tidy while working and cleaned up when they were done. I had purchased a new bed that was being trucked in. Richard met the driver, inspected the crate, unpacked, assembled and set up the bed for my husband and myself. My husband is disabled, both Richard and his helper were very respectful whenever they were going to do something that may disturb him. We are pleased with all the jobs they did
We hired The Bath Shop to renovate our master bath and ½ bath. The work they did is exceptional! My requests were not typical, and it took months to find a licensed contractor who was willing to take on the work and whom I felt comfortable hiring. The Bath Shop was willing to expand their portfolio. Any concerns I had were addressed. The people were friendly and we got to know several of them. But, I do have some complaints. They said a project like mine would take 6-8 weeks. We had to move out of the bedroom for 13 weeks. Granted, I made some changes along the way that delayed parts of the projects some a bit, but not 5 weeks. I’m really glad we had a spare bedroom to move into and we didn’t need to get a hotel room! This project started in early March, just before everything was shut down. So, I was working at home throughout the majority of the project. If I had still been going to the office everyday, I may not have even been aware of some of these issues. Most of the time, the night before, we’d get a text telling us who was coming over the next day. Many, many times either someone else showed up to do something else or no one came over at all. This was extremely irritating and frustrating to me. It was rare that what we were texted the night before actually happened, so that is not reliable at all. Perhaps that is typical in this business. Like I wrote earlier, their work was exceptional and I’m glad I hired them
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Richard and his helper were amazing. First and foremost they were on time, professional and informative on what they were doing and how they were doing it. When there were options, he presented them and I made the decision. They were very tidy while working and cleaned up when they were done. I had purchased a new bed that was being trucked in. Richard met the driver, inspected the crate, unpacked, assembled and set up the bed for my husband and myself. My husband is disabled, both Richard and his helper were very respectful whenever they were going to do something that may disturb him. We are pleased with all the jobs they did.