Matching on Angi
Water Damage Restoration
When I bought my 1930 Craftman's style house, the previous owners warned the basement would flood. Not only did it flood, but the sump pump was woefully inadequate and when the power cut out one wet winter day, the water in the basement was almost ankle deep. I contacted John's Waterproofing because they advertised they sell "waterproofing solutions" meaning waterproofing a basement may take more than just a sump. The first representative to come to the house was a new hire, Jamal, who described how to waterproof basements and explained how their systems work. He answered all my questions well and his explanations were easy to understand. I was sold on their solution mostly on the fact they provide a lifetime, transferable warranty. Between receiving the quote and agreeing to award the work, Jamal had decided to pursue a different carrer. John's Waterproofing sent Mike to work with me. Mike was very professional and he also re-evaluated the quote. He promised the quote would not go up, but wanted to ensure the system quoted would keep my basement dry since I was planning to remodel it. Mike had more experience than Jamal and went into much greater detail about how the waterpoofing system would work. When I expressed doubt the system could keep up with the amount of water my basement takes on. Mike suggested they install the system as quoted now, observe it for one winter, and if it is not able to keep up, they would come and install ancilliary gutters, free of charge. We agreed. As it turns out,t he ancilliary gutters were not required. That first winter was one of the wettest in a decade and the basement stayed dry. The follow summer, John's Waterproofing came back to install the flooring and wall system to effecively seal the basement for all water intrusion. John's Waterproofing installed the gutter system quickly and with high quality. They kept the cement patch work even with the floor, installed the sump under the stairs to be out of the way, and even smoothed out a rough spot in the floor. Thus far the system has worked flawlessly for four years and has enabled me to do a full remodel of the basement. During the remodel, the gutter system was going to have to be dug up and replaced to enable the basement bathroom. Mike came back out to the house for free to consult with the contractors I had doing the underground plumbing to ensure they re-install the gutters correctly.