Matching on Angi
Overall, it went OK, but it was a bit of a hassle dealing with the sales staff who didn't get what I was trying to do. I booked a month in advance to have the liner installed. Because they wanted to charge me twice as much if they had to install the liner while the deck was still there, I had the deck removed. They were two days late installing the pool liner than the date we had agreed on, but projects always go that way and we worked around them. The crew installing the liner did a great job. They changed out the liner just fine. That went great. But when we developed a problem with a hose leak for the pool and asked if they could help, their answer was "we have a $29,000 project to do" implying that we weren't important enough to help. Bottom line: They're a bit difficult to do business with, so bring your patience. Their customer service is really uneven. I dealt with at least two different people to just buy the liner. Getting on the schedule to install it was 10-12 phone calls back and forth with 2-3 different people. It was unnecessarily difficult. I had the feeling they really didn't want our business. But in the pool business, there is only one season! So maybe they're just really busy and you have to wait your turn.