Matching on Angi
The company subcontracts various technicians and it was just the luck of the draw that I got one that fairly new to working with them. We were a little shocked when he charged 2.5 hours beyond the $69 change-over fee but with the part he had to go get and his time on the roof he did spend that. It just seemed he was really slow and we weren't prepared for such a big bill. I was going to call the office the next day to have them look at the bill but they beat me to it and said the bill was being reviewed by the supervisor. When they called me back they adjusted it to remove most of the additional time and I felt the final charge more than fair. I've never had a plumbing company care so much about my being happy with their service.