Leaking roof. It took four visits before they found the leak. We were not charged due to having a 3 year roof certificate. Update, a year later: It turns out the leak wasn't fixed after all. It's back, in the same spot, with a vengeance. But I got such bad treatment last time, I don't even want them here for free. I got nothing but attitude from these guys. Mike blamed us for having the moss removed (It was Real Estate Roofing that did the moss removal), and he blamed us for purchasing a roof cert in prior to the close of escrow without warning them first that there was a leak. As if we could have had any way of knowing. I'm not trying to get free service here. Last year, I offered them full fee if they could just guarantee that the leak was fixed. My offer was refused, but they came out again, and said they fixed it. Now, I'm mad that they wasted my time, and I'm mad that my attic is getting moldy and my door frame and trim are ruined. I've got an idea that'll solve both our problems... don't sell roof certs if you're too incompetent to back them up. After four tries, thanks for nothing.