We read Angie List reviews and decided to call, Dale was busy on a job but returned our call promptly. He asked us questions on what we were looking for, scheduled an appointment. He came to the house, showed us samples ( which were spot on for our wants), options and let us select while providing product guidance on how it would work in our home. We selected, he measured and provided a quote. We liked his professionalism, knowledge and price so we ordered. He told us how long it would take and called us when the blinds and shades were ready. Well we weren't (new house) so we had to wait three weeks. When we were ready, we called and Dale scheduled a mutually agreed upon install. During the install, we found out Dale had installed blinds in all but two houses in out development which in itself is a testimonial. He also told us, any problems, to call him. So, to sum, we called, he came, he installed and we are happy with the install and product.