Monday, April 23rd my husband called Kennedy Plumbing because during the prior weekend the sewage ejector pump which serves the main floor of our home had begun to cycle every minute or so. We based this call on the Angie's list recommendation. Clay (the plumber) came out early that afternoon and diagnosed a failed pump. The system was 33 years old, so it was not surprising. These pumps are quite expensive and on the phone he authorized the purchase of the pump (over $1,000) paying a deposit with a credit card #. Clay passed on from the vendor that the pump would arrive Wednesday, April 25 and said that the earliest he could install was Thursday. We agreed to that. At this point, we had one upper level bathroom that could be used. All water from food prep and dishwashing had to be carried to the upper level to avoid overflowing the sewage ejector tank. No laundry could be done. We were camping in our home. When the service manager called and told us that the pump was in town, he told my husband that they could install the pump late Friday or Monday. !!! When questioned about why it wasn't scheduled on Thursday as Clay & my husband had agreed to, the service manager repeated that he could schedule for either Monday or late Friday - no explanation, no apology and certainly no compassion. We were camping for another day, even though the part had been in town for over a day at that point. Clay arrived Friday with the pump, but a part was missing. He spent time on the phone looking for the part - a flange that connects the pump to the system. He located one, had it delivered and it was the wrong one. He located another one back in the shop and went to get it. It didn't quite fit, so my husband allowed Clay to use his shop tools to modify the flange to fit the pump. In a side conversation with Clay, my husband found out that they had a plumber out sick - something the service manager didn't mention in any of this. By late in the day, the pump was installed but the float switches didn't work. Clay called the shop and they said they had a set. At this point, we could at least do dishes and laundry, we just had to manually turn the pump on and off. My husband did question why the switches were not replaced as an initial part of the job as they were 33 years old like the pump. Clay came back on Saturday with the switches from the shop, but they were 120 volt - not 240 volt to control the 240 volt pump motor. He said that the shop would call on Monday to schedule the install. On Tuesday morning, my husband called Clay to check on the switches. They were in, but again, the shop had not called to schedule. Later on Tuesday, the service manager called to schedule Clay for Friday. At that point, my husband asked the service manager for the owner's name, but he would not give him John Kennedy's name. He did transfer him to Mr. Kennedy's assistant - a call that went to voice mail. By Friday, two weeks after our initial call, we finally had an operational system. This was a horrible experience. In all fairness, once John Kennedy and Linda, his assistant were contacted, they promptly returned phone calls, but by then it was too late to change the course of this frustrating process. Clay, the plumber was a very nice guy and did a good job. The bottleneck seemed to be the service department. Our two major disappointments were: multiple commitments were made that were not met and that we would expect that the installation of the float switches would have been scheduled in a more timely manner, since that part of the project was an undiagnosed problem at the time of the initial visit. They had the float switches for four days before they were installed. Very disappointing.