It went great. Eric came to our home to help us decide what kind of awning would meet our needs, and explained the pros and cons and cautions (wind, etc.). He provided an estimate, and allowed us a "show" discount even after the expiration date on the coupon. He was very professional, as was Linda in the office. We placed the order, gave them 1/3 down payment. The awning arrived early. The installation team arrived right on schedule, and the whole procedure took about an hour. The awning works perfectly, looks great, and totally meets our expectations. Before choosing Pikes, we also had another company come out and give us an estimate. Both estimates were competitive, but we chose Pike's because their professionalism, decades in business and other excellent reviews gave us greater confidence. We are totally happy with our choice.