The roof work was performed adequately, and Greg seemed knowledgeable enough about what needed to be done to address a leaky window issue. Lindsey in the office was responsive when there were scheduling issues (which happened a few times, but it was during the rainy season). Do not hire this company to perform any carpentry work, however. They replaced solid 16-year-old stairs that had a couple of rotting boards with rickety stairs that shift and have nails that bend and pop out. When I called to tell them of these issues, which arose within seven months of construction, it took them three months (and many more phone calls) to come back out. When Greg did show up and meet with my husband, he downplayed the issues and said the "New York" in me was causing me to overreact. Insulting and unprofessional behavior, to say the least, but I was willing to let it go to give my two-year-old daughter a safe staircase to walk down each day. Greg eventually instructed his employee to add "a board" to fix the unstable stairs. The carpenter who came to do the work admitted that solution wouldn't work but said he couldn't do anything else. I spent more than half an hour with him--taking time off from my workday--to talk through the issues and discuss possible solutions. In the end, he replaced a few nails with screws and then took off without a word. I emailed the office manager expressing my displeasure with this non-solution and they tried to charge me more money to fix their shoddy work. I was actually amenable to paying just to end the whole ridiculous process (and since the carpenter seemed to understand how to fix the problem), but when I asked them in writing to guarantee their work or else refund my money, they said they were no longer interested in working with me. That was a first. Greg repeatedly tried to claim the frame was unstable--the one part they did not replace, per my instructions--but the 16-year-old staircase they took apart was completely solid save for a few rotting boards. The steps never shifted underfoot, nails never popped out; the original wood had just reached the end of its life. The frame is clearly not the issue here , their poor work is. In the end, I had a terrible experience with this company. The roof work has held up ok so far, but the wood work, performed by "master carpenters" (in Greg's words), is unstable and hazardous. This review would be very diffferent if they had accepted responsibility for their actions and redone the work properly.