The owner, Shawn, promptly came out to measure our space and help me figure out which flooring would meet all of our needs. We had some very specific concerns related to making our house safe and accommodating for our daughter who has special needs, and Shawn was extremely helpful. For example, we wanted the same flooring in the bathroom and have it flow throughout the rest of the house without any tripping hazards due to uneven transitions in any of the doorways. The flooring we chose had to be suitable for a bathroom (waterproof) and also had to be easy to install over a very badly damaged and uneven subfloor in our 1920's home, so our choices were more limited. Shawn went the extra mile, personally calling the manufacturer of one product we were considering when I wasn't able to find the answer to my questions from their website. I had looked at this same flooring in other stores, but Affordable's price was much better and I simply got more information about the product than I could anywhere else because he works more closely with that company (Shaw) than others in our area do. The installation was scheduled within just a few weeks of the measure date. The installers were very pleasant and professional, and handled the quirks of our old home with ease. We had some very minor issues with some finish details of the installation, but they were either quickly resolved by Affordable, or were easy to deal with ourselves (which we did not mind doing, however that's the reason I gave a "B" on the quality of the installation). Overall, we are completely satisfied with the end result. In all honesty, when I first went to their store/showroom in Vancouver, I was a little nervous because the place looks a bit shabby on the outside-- is not super tidy and fancy on the inside. But, I forced myself to look beyond that and go by the reviews I had read here on Angie's List, which were generally quite good. If I owned the place, I would definitely hire someone to spruce up the showroom a little better, but that's just me.:) By contrast, I have been to some other VERY slick flooring showrooms that had very high prices, and employees that seemed like they couldn't be bothered to help me. I'd also had other contractors come out to measure and try to sell me flooring that didn't seem to be listening to my needs. One other company didn't even bother to show up when I made a measure appointment. But, everyone I interacted with at Affordable Floors was friendly, knowledgeable and genuine. They happily put up with me borrowing stacks of samples, bringing them back for more and changing my mind at least a dozen times. All aspects of the job were managed very promptly and professionally. We'd recommend them to anyone.