Our bathroom sink had been draining slow for a couple of months but when our house guest stopped it up and it wouldn't drain I knew we were in it. I tried all the remedies but to no avail. It was after 5 on a Thursday and I knew I'd be in emergency territory but since it's our only bathroom and I am hosting a guest I had little choice. I called drain away up, Shannon was a doll and very sweet. Explained the times available and the cost (very reasonable as this was the 3rd place i'd called). Jake came out within the time frame given and couldn't have been sweeter or more helpful! Not only did he fix the problem at hand BUT he explained it too me in laymen's terms and with great care. He also explained some of the overarching issues that caused the problem due to the previous owners cutting corners on repairs etc. and what it might take to fix those at a later date if we wished. There was not pressure to spend or guilt just real explanation and helpfulness. We chatted nicely throughout his work, which is great since it's always awkward to sit around silently in these situations. My husband is on his first deployment and we talked about that and he reminded me of their Military discount. I always forget to ask about that it got me 10% off my services. He was quick, neat, professional and beyond helpful. He ever played tug of war with my dog while I signed the paperwork. I'll be recommending and using Drain Away again. I've heard horror story upon horror story about emergency plumbers and the negativity and coercion that happens in these stressful situations and this was exactly the opposite. A great company with great staff!