Outstanding experience from sales to installation. There were four installers involved with the installation of carpet and hardwood flooring, and they worked efficiently as a team. They were very respectful of the home by handling personal items with care and by cleaning after themselves every day. The installers paid attention to your needs and always aimed to please. I would say that Koeber's use of well trained employees versus subcontracting the work makes a world of difference, and the installers were obviously well trained in terms of behavior, friendliness, customer service, and skills. In the end, the carpet and bamboo flooring looked beautiful, and I was extremely pleased with the sales and installation experience and the final product. I dealt with all of the Koeber employees throughout the process, and I felt they were open, honest, informative, and very customer oriented. I was very comfortable, and I enjoyed working with them very much.