In the middle of December, we had an emergency roof leak. We quickly accessed Angie's List for their list of top roofers, and Western Pacific Roofing was highly rated. We called and scheduled a same day emergency repair (water was dripping INSIDE the house). Several hours later a very nice Spanish repair guy was at our door, and went to work. He installed a temporary fix (a tarp) and told us the office would respond in the next day for a more permanent solution. He also described exactly what was wrong with the roof. About a MONTH later, we finally received a bill for the initial repair work. We called several times and told them we needed someone to come out and fix the roof! Finally we got someone out to the house again. The guy that arrived was Greg Brandt. First of all, Greg almost didn't arrive as he called and told us he was lost, and spent his time on the phone with us complaining about the people in the office. Instead of simply asking for directions, he very unprofessionally and rudely complained about them. Once greg arrived, he stared at the roof and when my wife explained we needed him to give us an estimate for the repair and to tell us what was wrong he said "Well I didn't bring any equipment" making us wonder why he even showed up. He then left and told us he will be back with spiked shoes and a ladder. After a few days we called the office and asked what was going on. The office staff (who by the way was fantastic and friendly) told us she'd call Greg. Ten minutes later Greg called without introducing himself and said "Your roof will cost $525." My wife then challenged him about how he figured that out without looking at the roof, and his reply was "It is what it is." My wife told me he was quite condescending to her, and treated her with that good ol' boy - "where's your old man" attitude. Since they really never did much work, I cannot review the quality of what may have been. But, I can tell you that if you want a professional opinion from a professional contractor, this is NOT the company to use. Unfortunately for Western Pacific Roofing, we were actually planning on them doing a more complete repair than just the leak, as many shingles are loose besides the leak area. Also, we are planning on a complete new roof to be installed in the summer. Obviously Western Pacific Roofing will not be our choice.