We had an emergency over the weekend with a major blockage in our main sewer line. The cap off of the opening to the line had popped off and we had raw sewage spewing out into our backyard. We couldn't use any of the toilets or water lines in our house. I was a bit panicked. I called a number of places but couldn't get anyone to come out over the weekend. I checked Angie's List and found Lovett. When I called Lovett, the service reps on the phone were really helpful, polite and prompt in getting back to us regarding our appointment. The technician, Ken Williams, who came out was great. He arrived earlier than I expected, was friendly and great at explaining what was going on and what he was going to need to do. The job ended up being more complex than he expected. He tracked a number of problems with our line and fixed all of them. We have had other companies come out and fix far less jobs with our sewer line and we paid much more. We also have gotten the 'hard sell' with other companies trying to get us to do extra work we don't really need and buy expensive products, we don't really need. There was none of that with Ken. He was really honest and straightforward - which we so appreciated. When the job became a 2-person task, Travis came out quickly to help. He was great as well. I can't say enough good things about our experience with Ken and Lovett Plumbing. We will definitely recommend them to everyone we know, and use them in the future.