After researching Master Sweep on Angie's List, I bought the deal from Angie's List for the chimney sweep. I read some reviews saying they show up late, but I figured I could deal with that as long as I was prepared for that to happen. I didn't see any negative reviews about their quality of work. So I decided to give them a shot. Jason was late and I had a hard time getting a hold of anyone that morning, but he eventually showed up. I was given an excuse from the woman on the phone that morning, but I can't even remember what this first of many excuses was. I think she said he woke up late. Jason was very nice and informative. He took the time to answer my questions. I didn't even realize the damper was stuck open. He fixed that. This is a chimney I had never used and wanted to get it cleaned before use. He advised I change a chimney cap from a temporary patch job I did to a permanent one. He suggested I cap off the side of the chimney that was no longer in use. I agreed and they came back to do this additional work. I had no issues with them and thought they were great to work with. So I hired them again on another house across town in April 2015. They came out to inspect and wrote up an estimate for chimney repairs. Jason again was very patient and informative, answering all of our questions. We said we'd think about it and give his office a call. We called to schedule the service. The woman on the phone said they would need a $1000 deposit. I never should have agreed to that, but I'd had no problems with them in the past. I gave them the deposit. They never showed up. We called and were told Jason's mother was sick and he would need to reschedule. We rescheduled and they cancelled again. We were told Jason had broken his hip. We asked for a refund of the deposit and after several discussions agreed to Jason's business partner, Jeff, doing the work without Jason. We rescheduled. They didn't show up. We were told his partner quit the day the before. We requested a refund of the $1000 deposit and Emily (I think) said they had already spent the money on materials and could not issue us a refund. What? That's terrible business. They are unable to reschedule the work and will not refund our money. DO NOT USE THEM! When we said we would have the credit card company reverse the charges, Jason called and pleaded with us not to do that. I called him again and left him a message that I'm having the charges reversed. I was hoping to talk to him about other options, but I haven't received a call back. I feel like we gave them every chance to do the right thing and they just didn't. I know bad things (like broken hips) happen, but they need to refund everyone's money or at least call them back to reschedule. They also need to actually show up for work or call people in advance to cancel. It's too bad this happened with a company that had been highly ranked on Angie's List.