We had an old deck that had been abused by a quarter century of Pacific Northwest weather. Our desire was to contract for a total package that would include removal of the old deck and construction of a new deck using natural materials we judged to be the best for our needs. The company, Cascade Fence and Deck, was awarded the contract. Their bid was not the low bid for the project, but our decision was based on several factors. On the front end, while the project cost estimator assessed the project scope, many questions were asked about our needs and desires for the new deck. Secondly, when the project estimate was delivered, we found the business was able to timely satisfy our need. While we did not demand nor expect immediate action for the deck project, we were not willing to wait 10 weeks or longer for a new deck. Besides, Cascade Fence & Deck offered certain options for a natural wood deck including pre-stained deck boards that other lower bid builders were reluctant to address. Due to the late season decision we made about getting a new deck built, we did not desire to have the burden of staining and weatherizing a new deck with the uncertainty of seasonal weather conditions. Finally, Cascade Fence and Deck fully admitted that errors are sometimes made or unforeseen conditions occur that need to be corrected by the contractor. Anyone who has worked with a contractor knows that nothing ever seems to be absolutely perfect, so service and follow-up after the job is very important. We were offered a generous guarantee of workmanship for the deck and a promise of attention should anything not meet our expectations. When the project began the work crew very efficiently demolished the old deck and hauled the debris away from our property. The lead man consistently and frequently asked questions to assure the project was being constructed to our specifications. In particular, we wanted the new deck to be constructed to a design nearly the same as the original deck with some additional design modifications. The lead man was sure to get affirmation that we wanted certain benches in the design to be secured to the deck rather than be moveable. As could be predicted a minor issue developed during construction. An error occurred in the number of pre-stained deck boards needed to complete the project. An order of the additional pre-treated boards needed from the lumber yard would delay completion of the final deck bench by up to two weeks. The contractor elected to use new wood and stain the boards at the project site prior to finishing the bench. We were a bit concerned that the variation in staining process from the bulk of the deck boards might result in some variation in color match. The contractor indicated if we did not like the match, they would do what was necessary to mitigate our concern. The deck was completed to our satisfaction. In several ways the deck exceeds our expectations. The deck design with benches is solidly built and the finished product is visually better to us than originally conceived in the minds-eye. Finally the work crew was very steady at their job, consistently behaved in a professional manner, appeared to be very careful in their work practices, checked and double checked measures and levels, and utilized modern, up-to-date equipment. We were pleased to see they used a state-of-the-art laser leveling device, but always performed a final check with a standard level. One of our concerns had been to make sure the new deck was placed so that old paint lines would not be visible on the outside wall of the house when the job was done. The match is close to perfect. The work crew effectively cleaned up any remaining debris from the construction. Our clean back yard looks fine with the new deck in place.