Pittsburgh Tankless Water Heater Installation

Submitted a request for a quote via Angie’s List. No one ever called or emailed. This happened with the three other companies I contacted via Angie’s List, one of whom I has done multiple projects for me. Is the issue the contractor? Or Angie’s?

Submitted a request for a quote via Angie’s List. No one ever called or emailed. This happened with the three other companies I contacted via Angie’s List, one of whom I has done multiple projects for me. Is the issue the contractor? Or Angie’s?

Excellent. Rheem Pronto tankless water heater would heat for a minute and then turn off. Called Gillece about three weeks back. Tech came, reviewed the error code sheet that I printed up, tried for a bit and left when he couldn't determine the cause. Water heater worked on and off and finally gave up this week. Called Bibey sometime early Tuesday afternoon and left message. Received a call back immediately. Temperature was below zero all day and they were booked solid. Received a call around 6 PM stating that they could send a guy over shortly. Jerry arrived around 7 30, reviewed and repaired the tank, and by 8 30 PM, we had hot water. All good.

I was happy with the air conditioning work but when it came to inspection and service of my tankless water heater, I though they charged too much. I did not use them since the cost was high.

Guys were all super professional as the name says. Had a small electrical problem with the unit after installation but they came out and looked it over, made it good. Use these guys!

They provided the services as stated and I was satisfied with the work. Felt it was a bit of a sales push to move to a tankless water heater even though my water heater is fine and will be for years to come.

Joe responded to our call within 24 hours to diagnose the original problem with the hot water heater tank. When it was determined that we needed a new tank he thoroughly explained the benefits and drawbacks of both systems which led us to select the tankless water heater. Joe then arranged his schedule to install it the next day. He and his team took every step to insure cleanliness and an extremely neat installation. Joe answered all questions during the installation and completely explained the operation of the new system. After using the tankless heater for two weeks he promptly answered some additional questions by phone and offered suggestions for optimal use. Joe's rapid response, thorough explanation, professional installation, reasonable pricing and complete answers to followup questions makes him our go-to plumber for the future.

Called five times over the course of 2weeks. Left messages. I never heard back. They are listed on the Bosch site as a certified vendor. I also received a personal recommendation. I am disappointed as they were highly recommended. I went with another Bosch certified vendor who will now get my business going forward.

Great service from my first call to the installation of the Waterheater. Price was way cheaper than the one I got from one of those big plumbing/heating/electric companies

It went very well. He is very competent. He is prompt, honest, and willing to take suggestions. A nice guy.

I have nothing but good things to say about them. They were on time and they did a fabulous job. The cost was reasonable and it was by far and away the most competitive bid I did get on the water heater. I liked them very much.

Following a very bad storm, my 5 year old Bosch tankless water heater failed to start. It was displaying an error code I had not seen prior, and was making a soft bubbling sound when it and quot;errored outand quot;. I searched www.boschhotwater.com and found only one and quot;authorized factory serviceand quot; listing for the entire Pittsburgh, PA region. This was E.A.Bibey Co. I searched Angie's List: No Results for this company. I made the call.... arrgh an answering machine! I recorded my information. I must emphatically comment here that this was the end of my worries! I called again a few minutes after their stated business hours ended, and spoke to a real nice lady who assured me that I had been scheduled for the first thing next day, and because of my time limitations, the technician would come early! Awesome! Jerry arrived earlier than anticipated the next day and set right to work. He immediately found that the heater had and quot;inhaledand quot; rainwater from the exceedingly bad storm, and had filled the gas valve with water. He told me right away that this frequently ruins the unreplaceable diaphragm within and that the valve part alone was nearly $500. He did try to dry the existing valve to see if it would work... it did not. This is where he began to apologize for the way the repair bill was escalating so quickly. Jerry did then offer to try installing a used valve he had on his truck. The used valve worked! He charged me half price for the used valve. Once working, he then told me he would spend a bit of extra time to recalibrate the heater. He spent about a half hour adjusting and readjusting. All said, my Bosch tankless water heater now works better than it ever did from day one: It comes on quicker, it drops out much less. I am extremely pleased with the E.A.Bibey Co and technician Jerry.

Although tankless water heaters are touted on many home shows, there are only a few companies in Pittsburgh who supply and service them. When our 15+ year old water heater failed, we had difficulty finding a company to service it. (The original supplier was no longer in business.) Max C. Smith Company sent someone to review the problem the same day. He advised us that he would have to send the failed part to the company for repair, but he couldn't advise us on whether they would be able to repair it or how long it would take. This information was consistent with what we had found online. He recommended the installation of a new, more energy efficient model. We agreed. The unit was ordered and installed within the next two days. We found their crew to be very professional and service oriented. We felt that the price for the unit was comparable to what we found on the internet (in other areas of the U.S.). The price for the service was fair. They expedited the order and installation as much as possible. We were so impressed that we established a service contract for the water heater, furnace and A/C.

I called Benjamin Franklin Plumbing to get an estimate on buying and installing a new tankless hot water heater. The gentleman who came to the house was very professional, and explained everything in detail, answering all of my questions. My then-current tankless water heater, which I had had for more than 20 years was failing, so I knew I needed a new one, and I wanted to stay with a tankless water heater. The bad news was, venting through the chimney was no longer an option, so the location of the tank would have to be moved to an outside wall, which meant running both the water line and the gas line to the new location, and drilling a hole in the foundation--really thick sandstone--to vent to the outside. I had one other contractor come out for an estimate, but they really didn't know what they were doing, and they never got back to me with an estimate. I looked online for a better price, as their quoted price seemed a bit high; but in the end, I decided to go ahead with the deal. They came early one morning to make the installation. The two guys--Jeremy and Brian--were totally professional. They told me when they would be shutting off the water, the gas, the electricity; and when they would be turning each back on. They showed up on time, they did their work, and they finished by mid-afternoon, as they said they would. I was very pleased with their work, and the new hot water heater is working just fine. Although I still think the price was a bit high, included in the price are five annual 'tune-ups'--they will come to the house, flush out the system with a vinegar solution to prolong its life, and do whatever else is necessary for maintenance. Their installation includes pipes and valves surrounding the unit that make maintenance much easier. The whole system is modular, allowing for trading out bad parts (or the whole unit) if necessary. So it's an installation that really takes into account future maintenance, which, as far as I can tell, seems to be unique with Benjamin Franklin Plumbing. Their customer service seems very responsive and efficient (Mary seems to remember every customer and every detail). They also told me about the rebate program for purchasing a tankless hot water heater in Pennsylvania, a program that is still in effect. I'm in the process of filling out the paperwork, which is not nearly as hassle-free as installing the thing to begin with. If it all goes well, the state reimburses me $200. Most reassuring is that they know what they are doing with tankless gas water heaters.

During the early part of February, our tankless water heater quit working. We had this company come out to diagnose the problem. Their service call is ALMOST DOUBLE what other reputable plumbers would charge. Shame on me for not asking. We had also asked them to descale the tank, but they did not do it. The parts ordered did not fix the problem and a new water heater was installed by another contractor. Giving them the benefit of the doubt, we called to ask about a new furnace installation for later in the spring when the weather breaks. On Saturday Feb 28th, an individual called my husband to talk about the project. They wanted to charge us a SERVICE CALL TO COME AND BID ON THE PROJECT. SERIOUSLY??!!! AVOID AVOId AVOID!!!!!!!!!!!!!