When I placed the call for service, I explained that I had two systems that were overdue for pumping. I also suspected that I had problems with the sump pump--a couple years ago the alarm had gone off, but I had been unable to find anyone who would come to look at it. I also explained that I was a single woman and was physically I was unable to dig to uncover the opening to pump the system due to back surgery. Last summer the company I had used for years made it clear that they did not want to shovel for the openings and did not return several calls. Even though I had never used Economy Septic's services before, we agreed upon a date, and they showed up exactly on time. They were professional, informative, and courteous. They were clean, and their equipment was very clean and well-maintained. With shovels, they were quickly able to locate all access points. The owner and his son worked on my job. They took the time to patiently explain the way the system should work, what they were doing, and the reasons for their recommendations. They discovered that the solid waste tank was probably not pumped the last time our system was serviced. They had the necessary replacement sump pump on hand and explained the installation to me. I now have a much better understanding of how the system works and must be maintained, and I am now on their maintenance schedule. I never expected to be treated so well. I am very happy with this service and have already recommended them to several people. Economy Septic was wonderful, and they have me as a customer for life!