Pittsburgh Ductwork Replacment

JUST AN OUTSTANDING JOB. STEVE HAD TO INSTALL DUCTWORK IN CEILINGS AND WALLS. THE FINISHED JOB IS EXCELLENT, AND I COMMEND HIM FOR HIS WORK.

HE WAS VERY HONEST. HE CHECKED OUT MY DUCTWORK AND LET ME KNOW THAT I DIDN'T EVEN NEED A CLEANING. I WAS VERY IMPRESSED WITH HIM. THE COMPANY WAS VERY RESPONSIVE AND THEY EVEN CALLED PRIOR TO THE APPOINTMENT TO LET ME KNOW HE WAS DELAYED.

The overall process was terrible. ARS started well, calling us at home in another state to give us a verbal estimate, to describe the work needed, and to get our verbal authorization for an AC installation for our renter. We had found them through Home Depot Home Services, where we had previously had good experiences. And good news - they could schedule the installation for the next day so our renter had relief from the NC heat. They came as scheduled and were tidy coming in and out of the house. However, that was the end of the good news. Receiving the paperwork was a hassle because they FedExed it to our home but put a work number on the packaging slip, so FedEx could not connect with us. The paperwork was a wreck: the site inspection checklist and "scope of work" (the agreement of what the contractor will do) was blank, I was asked to initial having received policies that were not sent, and there was no information about returning the paperwork, much less a FedEx slip or business reply envelope. When I called to correct these things, the ARS office was disorganized and unprofessional, with the exception of Ariana Hernandez, a customer care specialist. I emailed Ariana repeatedly and she was generally great. Unfortunately the mistakes and problems kept coming. An city inspection failed because the electrician had not labeled the breaker box during the inspection. A tech arrived to install the grill, but there was no appointment scheduled and ARS was never able to figure out which technician it was. The grill was on back order, but ARS wouldn?t return phone messages from our renter. Everything was finally installed and was supposed to be financed with a Home Depot 12-months same as cash, as noted on the paperwork. However, my recent statement says 6 months. So I have another ARS hassle to fix. Overall, a terrible experience. I would not use them again, ever.

I couldn't be more pleased! Robert went above and beyond! I couldn't believe the difference in my ductwork through the before and after videos. I'm very glad I chose Superior for the job. I highly recommend.

We have dealt with them for years. they put our air conditioning in and have maintained both our furnace (hot water) and the air conditioning very well. We've had periodic special needs as well, like a water pump for the old furnace and replacing ductwork eaten by a squirrel that got in our attic. they do good work.

The workers arrived without the promised 15 minute warning call. They were polite but talked a-mile-a-minute selling services above the value of my pre-purchased coupon. I felt that the job would be ineffective without purchasing the add-ons, so I went along. No effort was made to demonstrate effectiveness of the service; no before and after views, no visible debris removed; no confidence builder. It was clear more than once that the workers had not fully-assessed their ability to reach all ductwork. The crowning glory was finding every vent cover replaced in a closed position, resulting in one very cold house!

Brock did a very thorough and good job cleaning the air ducts and the furnace. A lot of nasty debris came out. I highly recommend Brock and West Penn air duct cleaning.

Very efficient service. Air Duct Maintenance was recommended by my furnace tech and they applied a coupon although he had not given me one. An added plus was that a rattle in the ductwork disappeared after their thorough cleaning process, saving me from having to tear down my finished basement ceiling to find the problem.

The technician who performed the work for Superior Air Duct Cleaning was very likeable and a hard worker. We were however disappointed with several aspects of the service. I called because I was tired of having so much dust throughout our house when the furnace comes on. Our house has never had ductwork cleaning before. Prior to starting the job, the Superior Air Duct technician showed me a cell phone camera photo that he took inside the ductwork that showed some build-up of dust. But even he admitted, it wasn't too bad. And we don't have pets either. In the company website and photos for their ads they depict a clean bright truck that comes to your house to clean your ductwork. The Superior truck that arrived at our house was pretty dirty inside and out. He had done a job that morning prior to arriving at our house. So the equipment was dirty to start with. Even the blue vacuum bags that pop out of the top of the truck when the service is operating, were a dark dusty gray, appearing to me to be filled with dirt inside and out. When the vacuum began operating I noted a lot of dust in the air outside. I noted that the hoses that were dragged into our house were fairly dirty. The technician took his shoes off when inside the house and walked around in his socks, instead of wearing the clean booties over the shoes, like some repairmen do. The technician's uniform was dirty too, and he left various hand-prints on our walls that he leaned on and touched when stopping to speak with us. Our basement is not finished, mainly used for storage, so i'm not stressing over any dust there. I did however have to clean up sharp metal bits from the floor left behind by the technician when he drilled the holes into the ductwork. (We found that the sharp tiny metal pieces were getting stuck in our shoes and carried upstairs where they were scratching the floors.) The most disappointing aspect of the cleaning wasn't noticed by us until after the technician completed the job and left. His last step apparently was to turn the furnace back on and to spray a sanitizing solution into the ductwork. We are guessing that there was still a fair amount of dust particles in the air throughout the ductwork when he did this, because a good bit of dust blew out of the furnace and into our home. The worst rooms were the bedrooms and we cleaned until 2AM so that we could go to bed without breathing in the dust. We found the heaviest dust nearest each register, and even gritty particles too. Not sure where the grit came from. Spent the next several days wiping up surfaces throughout the rest of the house, vacuuming carpets and furniture.

They were right on time, were appropriately attired, and used NO profanity. They were professional in every respect. We would use their services again and I would give my personal recommendation for their services to anyone. Good company! Reliable, too!

They were fine. They did everything I asked them. They were prompt and courteous and their prices were reasonable. They were very thorough and they left the place like they found it. I have no complaints.

He arrived to give me an estimate on removing an oil fired boiler, the oil tanks, and all radiators. I then wanted a gas furnace and air conditioner installed. This would also entail having a gas line installed to the house along with installing ductwork. He checked everything and said that he would get back to me with an estimate. This was on July 8. I had not heard from them in 2 weeks so I called them back. The receptionist said that she would give him my message. Another week went by, and still nothing, so I called them again. I was told that they were very busy and he would call me whenever the estimate was ready. Well, it has been 35 days and they have still not returned my call. Talk about bad business practices! This was not going to be a cheap job, but they were too busy!

The 2 employees of Bactronix Corp were excellent. They were professional and personable, but I don't recall hearing their names. Both had their tasks to complete and were efficient. It took a little over 2 hours. We are pleased with the overall service and will use them again.

Great service, on time, only completed what was needed- didn't "upsell"! Very happy with the air duct cleaning

They were very polite answered all my questions I had and they cleaned up after themselves. I was very happy with them.