Pittsburgh Ductwork Replacment

JUST AN OUTSTANDING JOB. STEVE HAD TO INSTALL DUCTWORK IN CEILINGS AND WALLS. THE FINISHED JOB IS EXCELLENT, AND I COMMEND HIM FOR HIS WORK.

Air Duct maintenance did a great job cleaning our ductwork. They did everything just as they said they would at a reasonable price. Would recommend to anyone.

We scheduled for a technician to come to the house to repair the ductwork to our bedroom. They arrived on time, completed the work, and were courteous, careful, and clean. We will use them in the future for any heating/cooling needs.

HE WAS VERY HONEST. HE CHECKED OUT MY DUCTWORK AND LET ME KNOW THAT I DIDN'T EVEN NEED A CLEANING. I WAS VERY IMPRESSED WITH HIM. THE COMPANY WAS VERY RESPONSIVE AND THEY EVEN CALLED PRIOR TO THE APPOINTMENT TO LET ME KNOW HE WAS DELAYED.

The overall process was terrible. ARS started well, calling us at home in another state to give us a verbal estimate, to describe the work needed, and to get our verbal authorization for an AC installation for our renter. We had found them through Home Depot Home Services, where we had previously had good experiences. And good news - they could schedule the installation for the next day so our renter had relief from the NC heat. They came as scheduled and were tidy coming in and out of the house. However, that was the end of the good news. Receiving the paperwork was a hassle because they FedExed it to our home but put a work number on the packaging slip, so FedEx could not connect with us. The paperwork was a wreck: the site inspection checklist and "scope of work" (the agreement of what the contractor will do) was blank, I was asked to initial having received policies that were not sent, and there was no information about returning the paperwork, much less a FedEx slip or business reply envelope. When I called to correct these things, the ARS office was disorganized and unprofessional, with the exception of Ariana Hernandez, a customer care specialist. I emailed Ariana repeatedly and she was generally great. Unfortunately the mistakes and problems kept coming. An city inspection failed because the electrician had not labeled the breaker box during the inspection. A tech arrived to install the grill, but there was no appointment scheduled and ARS was never able to figure out which technician it was. The grill was on back order, but ARS wouldn?t return phone messages from our renter. Everything was finally installed and was supposed to be financed with a Home Depot 12-months same as cash, as noted on the paperwork. However, my recent statement says 6 months. So I have another ARS hassle to fix. Overall, a terrible experience. I would not use them again, ever.

I couldn't be more pleased! Robert went above and beyond! I couldn't believe the difference in my ductwork through the before and after videos. I'm very glad I chose Superior for the job. I highly recommend.

Brock did a very thorough and good job cleaning the air ducts and the furnace. A lot of nasty debris came out. I highly recommend Brock and West Penn air duct cleaning.

We have dealt with them for years. they put our air conditioning in and have maintained both our furnace (hot water) and the air conditioning very well. We've had periodic special needs as well, like a water pump for the old furnace and replacing ductwork eaten by a squirrel that got in our attic. they do good work.

The workers arrived without the promised 15 minute warning call. They were polite but talked a-mile-a-minute selling services above the value of my pre-purchased coupon. I felt that the job would be ineffective without purchasing the add-ons, so I went along. No effort was made to demonstrate effectiveness of the service; no before and after views, no visible debris removed; no confidence builder. It was clear more than once that the workers had not fully-assessed their ability to reach all ductwork. The crowning glory was finding every vent cover replaced in a closed position, resulting in one very cold house!

Very efficient service. Air Duct Maintenance was recommended by my furnace tech and they applied a coupon although he had not given me one. An added plus was that a rattle in the ductwork disappeared after their thorough cleaning process, saving me from having to tear down my finished basement ceiling to find the problem.