I called Duane, and asked him if he repaired LG washing machines- as a lot of others do not. He said yes, and when i explained to him over the phone what was wrong with the machine (what it was doing), he knew immediately what needed to be replaced without even looking at the machine. He ordered the replacement part the Monday before Thanksgiving, and called me Tuesday afternoon that it was in, and he could be there around 330pm that day. He arrived on time, and had the machine fixed in a half-hour at most. He was very professional, and completely cleaned up after fixing the washer. I would definitely hire him again.