My furnace had been getting louder over the course of a month. Knowing that a few of my friends had work done with this company and highly recommended them, I called Beam Heating and A/C on 3/4/11 and spoke ,with whomever answers the phone to inquire about getting an estimate to have the furnace as well as the air conditioner and water heater replaced since they were considerably old. The woman told me the request would be delivered to the owner. Within 15 minutes, the owner called back and said he could come out the next morning to provide me an estimate. He arrived promptly the next morning (3/5/11), was very professional and knowledgeable, and provided to me any options I may want to consider. Along with the furnace I opted for an air cleaner, a humidifier, and a programmable thermostat. I was happy with the estimate and at that time said I would like him to perform the work. The work was scheduled for the morning of 3/14/11. The two men that performed the work arrived promptly, were very nice as well as professional, and did a very good job, including cleaning up afterwards. And, they explained how to work the thermostat, humidifier, etc. I would definitely recommend this company. It was a pleasant experience.