Contacted Tim to arrange to have the broken faucet fixed. No estimate was provided at this time. He was booked up, so it took two days to get someone to come out. It was not an emergency, so that was fine. The two gents who showed up were very professional and cordial and they diagnosed and fixed the problem within 15 minutes. They had the necessary parts on hand. Unfortunately, they didn't give me an idea of what the cost would be at this point either, saying that they 'didn't handle the money' and indicating that Tim would bill me. I finally received the bill in the mail a week later. Based on what was done I felt the price was fair, but I wouldn't say "outstanding." If they had quoted me this price on the phone I might have shopped around. If they had quoted me this price on site I probably would have just told them to go ahead and fix it, since they were there. Overall I'm happy.