Grout Medic in Pittsburgh came to my house on December 30, fairly quickly after I contacted them. I requested grout repair in two bathrooms (2 floor perimeters and one shower floor perimeter) and grout cleaning of tile countertops in one bathroom. A proposal was sent to me via email on Jan. 7. I noticed the proposal stated caulking and not re-grouting. I replied to the email the same day: ?Beth ? thank you ? I am concerned by the word ?caulk? as I do not want caulk; I want grout which is the present material. I can get anyone to caulk around the perimeter of the bathrooms and shower. I assumed, perhaps incorrectly, that you would remove the old grout and put in new grout.? Beth did not reply. Thinking perhaps she missed my email, I resent it on Jan. 9: ?Beth ? can you please advise ? thank you.? Never heard back from her again. She totally wasted my time. I can only conclude that Beth does not like being questioned about their methods and she concluded, without the courtesy of explanation, that they will not do my house since I do not want caulk. If the company is called grout medic, then grout is the material I would expect them to use, not caulk. Most all caulk in a shower will mildew. Readers of Henri De Marne?s weekly column in the paper know that Sika Flex 1a is the only caulk that will not mildew but it will discolor over time. In addition, the price to ?caulk? these very small areas was $345.00 (plus $30 to clean the countertop). Perhaps if they were removing the old grout and applying new it would warrant that price but to run a bead of caulk around the perimeters of these very small areas, can be done by my handyman in less than an hour for $25.00. If Beth did not want to do the job, she should have stated so and why. Any contractor should gladly answer potential client questions respectfully asked. Just ignoring someone, rates an F in my book. It is disrespectful.