Mr. Zolko gave a thorough typed estimate on his first visit. Before starting the work, we asked if he could paint the trim around the roof, revarnish exterior eaves, and repaint a 5'X5' roof over a back porch, and he gave us an estimate of $2000, but that he would charge $40/hour for actual work done. About two weeks after setting up the scaffolding, they started the work. The workers were courteous, but came at different times and sometimes just for a few hours. No one called to let us know days they were and were not coming. They powerwashed the old paint off (which they didn't clean/sweep up afterwards) and didn't seem to scrape off the remaining paint (which left a rough finish). During work we asked if they could also paint 12 2nd and 3rd floor window frames and around a front porch but didn't get an estimate. When Mr. Zolko called to pick up his final check, he said the actual trim work had taken 135 hours so the final charge would be $5440 for that part. Overall, the roof and gutter work looks good and cost us what the original estimates was. They came back and fixed two leaks in the gutters that I noticed after the work was done which I pointed out when he picked up his final check. The huge upcharge in the paint work is what still really bothers me about the whole job, and the fact that Mr. Zolko just repeated that it's the time his men spent so it was what he was charging. The original trim estimate included a lot of work on about a 3rd floor level so I didn't think the easier window trim repainting (without any paint removal) would add that much work. Lesson learned.