Very prompt with his response to our service request. We contacted him on a Friday evening and he not only responded right away to our email, but came the next day (a Saturday) by early afternoon! That is unheard of with appliance repair services! He promptly identified the problem, had the part on his truck and was in and out within a half an hour. Polite, professional and friendly. A "fair" for price, but honestly, appliance repair cost is high regardless of provider. He was upfront with his diagnostic fee and labor fee before coming out. To me, it was worth it because I wasn't going to have to wait a week (according to several other appliance repair service providers) to have my dryer repaired. Would recommend and definetly use again!