Called the company to have a repair person come out. The lady I spoke to was very polite and professional, told me to expect a call Monday morning with a time. The service contractor called exactly when they said he would, with a time frame of 2:00-5:00 p.m. He then called me back a little while later to let me know it would be towards the end of that window rather than the beginning. I never felt like I was sitting around waiting for the repair guy to show up. From start to finish he was efficient and professional He diagnosed the problem as a busted condenser motor.. He said he had a part on the truck that he was pretty sure it work, and one that he knew for certain would work back at there warehouse. He then said he would install the pretty sure motor, and if it didn't work he wouldn't charge me for any of his time or labor. The pretty sure motor was cheaper than the for certain motor, so even though he could have made more money with the other motor, his priority was getting my AC fixed as soon as possible. I thought this was outstanding. Pricing was very reasonable. I expected to have to pay around $600 for the repair, and was pleasantly surprised when it came in at around 2/3rds that, and that included replacing my air filter. This company will definitely be my go to company for heating and AC repair from now on.