Because the roofing tiles on my father's home were asbestos, it was quite difficult to find a company who was able to remove and dispose of the tiles since asbestos is considered a hazardous material. The roofer I had used for my house wasn't certified for asbestos. I found Big Fish after doing a "google search". When I submitted an on-line request for a quote, they got back to me very quickly and arranged for someone to go to my father's to look at the roof right away. A drone was used to take a series of photographs - both closeup views and long shots. Those images were sent to me and clearly showed the various "trouble" areas. Along with the thirty plus photographs emailed was a detailed explanation of what all was entailed in order to do the entire roofing job. An estimated total cost was provided. (This had to be estimated because lumber was required to replace water damaged areas, and until the old tiles were up, they couldn't say with certainty how much lumber was needed.) The Big Fish price was reasonable for the job needing done. A representative from Big Fish telephoned to go over the quote with me and answer any questions I may have had. Later, a question DID occur to me and I had contact information for the rep from Big Fish. I was able to get in touch, and he replied right away. This was a bonus... having direct access. One other roofer I contacted was not so easy to communicate with during the quote process, and in fact changed the time for their representative's visit after I had set everything up, creating somewhat of a problem. Basically, with Big Fish everything was able to be handled via on-line and telephone, even the selection of the new roofing shingles. This was very helpful as I work, and would have had to drive over to my father's house otherwise. When Big Fish did arrive to do the roof, the process went smoothly. The crew began around 9:00 am and the whole job was done before 5:00 pm... the house, the front porch roof and the smaller back porch roof. Mid-day, photos were sent showing their progress. Once the job was completed, the workers went inside and showed all the different pictures to my elderly father -- who is wheelchair bound. He was thrilled. When the crew was talking with my father they were very patient, polite and respectful, listening to some of his WWII stories along with his comments about the roof. My sister has seen the new roof and says it looks great. We are all very pleased.