We cannot say enough great things about Scott Bros! From every step of the process - info gathering and research to completion of the project - they are nothing but professional and excellent! We chose them based on a recommendation from a friend, as well as from Angie's List. Wade was our contact person, and he is extremely professional, responsive, reliable, friendly, and knows his stuff. And if he doesn't know something, he will find out. He follows up when he says he will, and it's evident that he truly takes pride in his work and the reputation of Scott Bros. He kept us informed all along, and we felt as though he really cared about our project and investment. We had 17 Pella Architect series wood windows installed in our house (our house is 43 years old), had them replace the wood trim around all windows, had them install a window sill at each window (none existed before), had them replace a 3-panel French door with a Pella sliding door, and had them replace the exterior shutters on the house. My husband is a 'detail guy' (he is a surgeon) and was very pleased with the quality of the work. We believe that you can buy the best windows on the market, but if they're not installed properly, it doesn't matter how good of a product you buy. The two installers at our home were excellent - the head installer has been with Scott Bros. for many, many years, and really knows what he is doing. The installers showed up each day on time, and put in a full day's work. They seemed to work very hard - I didn't notice many (if any) breaks. They took their time to do it right the first time. They were neat, respectful of our home (we have young children), cleaned up well after each day's work, were friendly and easy to talk to (happy to answer my questions each day, didn't act inconvenienced or annoyed if I wanted a progress update, etc.) and most importantly, the finished work looks great - the windows are square, the wood trim installed has mitered corners that meet properly, the caulk lines are smooth and neat, and the build-up of trim around our new sliding door (interior and exterior) looks wonderful - you wouldn't know that a 2-panel door replaced a 3-panel door. They also built a mahogony trim and sill on 2 of our windows in our family room that was different from all the rest of the windows - it turned out just as we envisioned and had described to Wade. All in all, if you need new windows or doors, I would highly recommend Scott Bros. - they are excellent to work with!