Excellent sales process. Our sales rep, Doug, was knowledgable and courteous. He gave us plenty of time to review samples on our own, and never gave us the hard sell. We took several samples back and forth from the showroom to our house as we tried to decide on our final choices, which was very helpful. The price quoted included materials (carpet, pad, laminate, new baseboard, new quarter round), removal of all old materials (carpet, baseboard) and installation. And they easily beat the quote we received from other flooring companies. I was nervous at first, since we had no experience with SP, but thought the price and the service to that point warranted giving them our business. Carpet installers arrived first, as each floor type uses different schedulers and installers. Old carpet and pad was removed and tied, and left at the curb. New carpet and padding were installed, and we had no issues whatsoever. We love the final results. Laminate installers arrived a couple of weeks later. There were a few issues with timing on the first day of the job, but once they got started the installers worked very quickly. Installers were friendly, listened to suggestions, and cleaned up after each day. After the 2nd installation day, we noticed a few issues. Only one was glaring (a stairwell was installed incorrectly), so I contacted SP Flooring. I also sent pictures via email and described the issues. Within 2 days, the installation team was back on site and fixed all of the issues. Though I was disappointed initially that there were issues, the way that SP Flooring worked to correct this problems was very comforting. I was very impressed with everyone from start to finish, and the end result is exactly what we wanted.