I was very pleased with the whole experience. I had ask Wade to come out and give me a quote on replacing my 40 year old furnace and the six year old heat pump. The heat pump was not old but was causing me a lot of problems. John arrived and looked over the system and even though I was willing to replace the heat pump they assured me that it didn't need replacing and could be repaired. The price they quoted based on other quotes was very fair. Included in the price was a condensing unit for the heat pump and purging of the Heat pump system and new refrigerants. The day of the installation the two installers arrived promptly worked all day and completed the installation by late afternoon. The installed the furnace, heat exchanger, condenser, ultraviolet light, new duct work, and auxiliary equipment. They also purged the heat pump and added the new refrigerant. Toward the end of the install Matt arrived to adjust the oil furnace. The day after the installation John returned to further adjust the furnace and heat pump. He spent the best part of the morning checking over the system with specialized equipment and making sure everything was working as specified. The system has been working well even the repaired heat pump. The personal I dealt with at Wade Heating and Cooling were professional, knowledgeable, and friendly. The best part of the experience was they didn't try to oversell. They presented several options and I selected what I wanted, I never felt pressured.