Pittsburgh Heat Pump Installation Service

They did a very nice job installing a heat pump. Thier wiring and piping was installed very neat and it looked professional.

My heat pump quit working at the end of last cooling season. It is a very old Rheem heat pump. City's technician, Rob, came out today. It quit working because the pressure was too high due to dirty coils. Rob went over the unit with me and explained very well what caused the problem, thoroughly cleaned the unit and it is now running and putting out nice cold air! I was very pleased with the service and I learned alot about my heat pump. I should note that the bill was for $ 136 but I had a $20 off coupon from their website.

I was very pleased with the whole experience. I had ask Wade to come out and give me a quote on replacing my 40 year old furnace and the six year old heat pump. The heat pump was not old but was causing me a lot of problems. John arrived and looked over the system and even though I was willing to replace the heat pump they assured me that it didn't need replacing and could be repaired. The price they quoted based on other quotes was very fair. Included in the price was a condensing unit for the heat pump and purging of the Heat pump system and new refrigerants. The day of the installation the two installers arrived promptly worked all day and completed the installation by late afternoon. The installed the furnace, heat exchanger, condenser, ultraviolet light, new duct work, and auxiliary equipment. They also purged the heat pump and added the new refrigerant. Toward the end of the install Matt arrived to adjust the oil furnace. The day after the installation John returned to further adjust the furnace and heat pump. He spent the best part of the morning checking over the system with specialized equipment and making sure everything was working as specified. The system has been working well even the repaired heat pump. The personal I dealt with at Wade Heating and Cooling were professional, knowledgeable, and friendly. The best part of the experience was they didn't try to oversell. They presented several options and I selected what I wanted, I never felt pressured.

The service guys were great. South Hills took the order, but the service guys admitted they had never worked on a pool heat pump in his 35 yrs. of servicing. He said he would do his best to figure the problem out. Two men worked for 2 hrs., but were unable to rectify the issue. They charged me the minimum of $109. The service guys were wonderful, but said there company should never have taken the order.

The installation of the new system went very smoothly. Jason and his crew were right on time. They were very meticulous in making sure that everything was installed correctly and functioned as intended. Jason provided the equipment we needed at a reasonable price and had it installed in the promised period of time. Can't do much better.

Kevin did a great job. Worked with me on installing at my convenience. I would recommend him to anyone.

We have been having issues with my Lennox heat pump for about 2 years now. The pump continuously failed and shut down. Knoechel tried everything to fix it for us (the pump is relatively new). After about the third time the pump failed on us, Knoechel stopped charging for the service calls because this was happening so frequently. In January, they were able to finally figure out that a valve was malfunctioning and fix it. Fortunately, the valve was covered under our warrenty. Overall, I would recommend Knoechel because they tried everything to fix the pump (I'm not certain how I feel about Lennox). Everyone is very professional, prompt and courteous.

THEY DID COME WHEN SAID THEY WOULD BUT IT WAS JUST DIFFICULT TO SCHEDULE THEM. THEY TOLD ME IT WOULD BE ONE WEEK, THEN IT TURNED INTO TWO BECAUSE THEY COULDN'T GET THE PARTS AND THEN THEY HAD TO WORK US IN. THEY WERE FRIENDLY TO US AND I FELT COMFORTABLE WITH THEM IN THE HOUSE.

Sullivan Service is a company that truly focuses on customer service. I've noticed this through all of my years of hiring them. The sales rep. was also very knowledgeable with heat pump and furnace, and he gave me a lot of good information. I completely trust him with the advice he gave me. Sullivan also did a great job with the installation of the heat pump and furnace.

They did a nice job and did it efficiently and competently. I would highly recommend them and I would hire them again.

Started w/ removal of old unit then installation of new. Al work beautifully done. Basement cleaner when finished than when they started. Very careful & clean despite weather.

When we moved in there was no air. We had them install the heat pump and ac unit. There was no ducts in the house so they had to put ducts in. They did a good job. It took about 4 days to install the complete system. They cleaned up after they cut holes in the walls and floors. They was efficient and product is good. THey was better on the pricing than others we had checked out.

I left a message on Spoons answering machine. Michael called back to say he would be coming out early afternoon as he was booked for the morning. He arrived early due to a cancellation. He found the wiring to the compressor was shorting. He was able to get the heat pump working . I appreciate his enthusiasm and his explanation of his work as he does it. I plan to continue to use Spoons for future work.

Company call back time was good. Repair man that came to; check out the problem, was nice, showed us what had gone bad, he was the same repairman to come back, and install the new heat pump.

The original heat pump was unable to keep up the cooling with rising temperatures. Albert's added some additional refrigerant to hold me until they could install the new equipment the following week. They arrived on schedule, installed all of the new equipment (16 seer, 2.5 ton Trane heat pump and and air handler ) in one day. They removed all of the old equipment and cleaned up after they had completed the new installation. They also installed a new thermostat which allows me to control my heat pump via my cell phone wherever I'm at in the world. The employees were very courteous, and answered all of my questions before they left. The new equipment has been working flawlessly for the past 6 weeks and my electric bill is lower than it was before they did the installation.