It was a pleasure working with the owners of this company, Don and Debbie Pohlig. They are "down to earth" and put you at ease and have been in the business for years, thus quite knowledgeable of their product line. There was no "pushy" salesmanship, and Don responds immediately to any of your concerns with detail information and on-site evaluation, before having you sign on that "dotted line". We purchased 17 vinyl casement windows, along with a doggie door. Don took our preliminary measurements, with a follow-up of the actual installers coming in and finalizing measurements. It was nice to be able to meet your installers ahead of the initial installment date. Don's installers were fantastic: punctual, very organized as to each man's job, mannerly, started to work immediately and worked straight through the day, excellent workmanship and very clean with the work area as well as inside and outside the house, and very knowledgeable of their product. One thing we would like to point out, all our windows have wood trim around them on the inside, painted white, and these installers never left a dirt mark or any damage whatsoever to this trim! We feel we have a quality product and the house looks beautiful, inside and out. Thanks Don and Debbie. P.S.: Special thanks to Victor, Bart and Kevin, our installers...your are the best!!