From the moment I called to make an appointment, to meeting Janine & Bob at our home with the samples, I was very happy with their service. They brought a nice array of carpets & some bamboo floor samples for us to choose from, then they went through the house to measure all the rooms we wanted to replace the flooring in. We did not have to wait for an estimate because they calculated it right there at our home & gave us a printed copy to keep after they were done measuring & even gave a little discount on the bamboo flooring. Ultimately we did not go with Nest Expressions because we got a few other estimates from some other companies & ended up going with one company for the carpets & a different one for the bamboo floors to get the best price possible & to save some money. Their price wasn't through the roof, but it was a little more than some other quotes. I don't doubt that they do a fine job, and I would most certainly consider them in the future for flooring or window treatments.