The project went very well. Prior to deciding to hire RC Watt, we had researched home generators and got two other bids. RC Watt was the second bid. We were very impressed with each person we dealt with in this company. The lead technician also does the sales calls. He does not come across cocky or pushy. He did a thorough assessment of our power needs for our house and right then and there on a tablet was able to show us the model generator that would be recommended for our house and needs. This was of course after checking our service panel and seeing where our utility lines entered the house. He took his time and answered all our questions. His bid was the first and only one that suggested the exterior transfer switch right up front. We had a proposal right then and there. We were also impressed that the lead technician is an electrical engineer by trade so he was knowledgeable. We obtained one more bid from another company following RC Watt. The other company's process was much different and much less professional and less high tech. Also, the other company's estimate was much higher to do what looked like the same scope of work but with extra charges for just about every differing aspect from the norm. As a result, we clarified the proposal further with RC Watt to make sure we were understanding their scope and their responsibilities in relation to the contract and we pretty much found that it was right on par with what it should be. Not only would they be doing quality work that was per code, their proposed process seemed much more streamlined and appropriate. We had extensive communication with the company owner in addition to the lead tech during this stage by phone and then by email. Totally professional. As a result, we chose to sign with RC Watt and we were not disappointed. On the day of installation, they arrived exactly when they said they would. There were at least 4-5 men on the job for most of it and it went very smoothly. We were also lucky that the weather held up that day too. In working on the interior service panel, the lead tech found some issues with our wiring and fixed them to code without adding an extra charge on to the bill. He explained what he found and the problems that could have occurred. He had taken photos with his smart phone to show us. After the installation was complete, the job site was cleaned up and the lead tech went over procedures with the generator with us. He explained and demonstrated how to access the generator engine and how to access the outdoor transfer switch. He did a demo of a mock power failure and the generator fired up just fine. Following this, he reviewed the optional service agreement and the choice of plans. Again, he wasn't pushy, but still provided the information that we needed. We decided to sign up for the 2 year agreement plan as it was a better price overall. Overall, a top notch, professional company. Every step of this process was this way. Even after the job when I thought of some more questions, I'd email my questions to either the company president or the lead tech and they'd get back to us right away with clear and concise responses. I would not hesitate to recommend them highly to anyone considering installing a home generator system.